Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Sloan

Jonesborough,United States

Summary

A Retail Sales Professional with 10+ years of experience, specializing in customer service, retail sales, and upselling techniques. A proven track record of interfacing with diverse customers to provide ideal product recommendations, and achieving high customer satisfaction scores. Detail-oriented and organized, with the ability to multitask in fast-paced, high pressure situations. Seeking an opportunity to leverage knowledge and skills to contribute to the growth and success of a dynamic company.

Overview

16
16
years of professional experience

Work History

Store Support Lead

Kohl's
12.2023 - Current
  • Trained and onboarded new store associates, providing knowledge and skills to excel
  • Promptly processed store payroll, scheduling, cash office, and supply orders
  • Managed and mentored team members, fostering teamwork and providing guidance on best practices and professional development opportunities.
  • Participated in company-wide initiatives aimed at improving overall operational effectiveness.
  • Monitored technology systems in operation and quickly troubleshot errors.

Department Lead

Kohl's
03.2014 - 12.2023
  • Provided training and coaching to sales associates on product knowledge and sales techniques, resulting in improved customer satisfaction and increased sales
  • Drive sales by receiving and processing high-value merchandise in a timely manner
  • Built and maintained strong relationships with customers, providing exceptional service and resolving any issues or concerns in a timely and satisfactory manner
  • Executed visual merchandising strategies to optimize customer engagement and increase sales in the clothing department.
  • Handled customer inquiries and concerns efficiently, ensuring a positive shopping experience and resolving any issues promptly to customer satisfaction.

Department Supervisor

Kohl's
06.2011 - 03.2014
  • Supervised department daily operations, ensuring efficient and smooth functioning.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.

Sales Floor/Register Associate

Kohl's
05.2008 - 06.2011
  • Enhanced customer satisfaction by providing efficient and accurate register transactions.
  • Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
  • Assisted in inventory management by accurately scanning merchandise and updating stock records.
  • Promoted store loyalty programs, resulting in increased customer retention and repeat business.
  • Collaborated with team members to streamline checkout processes, reducing wait times for customers.
  • Handled high-volume sales periods with professionalism, efficiently managing large quantities of transactions.

Education

60-Hr. MD Principles And Practices For Salesperson in Real Estate -

The CE Shop
01.2022

Bachelor's Degree - Elementary Education

Shepherd University
08.1986

Skills

  • Multitasking
  • Dependability
  • Teamwork
  • Customer Service

Timeline

Store Support Lead

Kohl's
12.2023 - Current

Department Lead

Kohl's
03.2014 - 12.2023

Department Supervisor

Kohl's
06.2011 - 03.2014

Sales Floor/Register Associate

Kohl's
05.2008 - 06.2011

60-Hr. MD Principles And Practices For Salesperson in Real Estate -

The CE Shop

Bachelor's Degree - Elementary Education

Shepherd University

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Elizabeth Sloan