Bethzabe Delgado
Houston,TX
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
17
17
years of professional experience
Work History
OPERATIONS COORDINATOR
CARTIER
08.2023 - Current
- Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
- Coordinate efficient opening and closing procedures
- Strong problem-solving skills by partnering effectively with boutique management and peers
- Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
- Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
- Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
- Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
- Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
- Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc
- Share and collaborate with region and network peers on operational best practices
- Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support strategies for optimal storage organization
- Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
- Support overall success of boutique audits; partner with management to implement and execute action plans
- Participate in daily set up and break down of boutique for opening/closing as needed
- Assist with special projects as needed
- Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
- Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
- Implemented troubleshooting, root cause analysis and issue resolution.
DEPARTMENT MANAGER
ACCESORIES SAINT BERNARD SPORT INC
04.2016 - 08.2018
- Assisting the store on all operation duties and providing one on one customer service, customer satisfaction and driving sales
- Maintain inventory standards on all accessories, price points and keeping the buyers updated on needs for our location
- Looking for new brands that could profit the store
- Assisting on visual merchandising not only in accessories but anywhere needed
- Million dollar seller 3rd place award in the store while performing duties during 2017
- #1 Houston sales person for Q1 2018 with $343k on sales, #2 company wide
- Recognized for winning multiple contest and achieving individual brand sales goals.
STORE MANAGER
EVERYTHING BUT WATER LLC
05.2013 - 04.2016
- Managed to achieve sales plan for a record of 13 months in a row, with sales averaging 21% above plan and 30% above LY.
- Well recognized for being on top of many contests during the year and one of the managers with most winnings in the High Performance Club (achieve quarter goal) for 6 times in a row.
- Currently one of the top 10 performance stores in corporate.
- Recruiter Manager for the Houston area.
- Store Opener as visual merchandiser and staff trainer.
- Maintain staffing levels consistent with business needs to ensure excellent customer service.
- Develop assistant managers to store manager readiness
- Communicate with District Sales Managers and appropriate corporate partners to ensure proper flow of information.
SENIOR STORE MANAGER
CHARMING CHARLIE LLC
11.2012 - 05.2013
- Assisting the store manager on all operational duties and providing superior customer support for quality service, customer satisfaction and driving profitability
- Assists in store promotions and visual merchandising
- Drive sales through visual merchandising
- Coach and motivate team to reach sales and tasking goals - Review and analyze sales trends to keep payroll in budget
- Takes proactive role in establishing and carrying out all company policies including shrinkage control disciplines and programs
STORE MANAGER
SPIRIT HALLOWEEN SPENCER'S GIFTS
08.2012 - 11.2012
- With a three week store opening projection, exceeded expectations by opening prior to allot time frame to maximize and increase gross sales of store location. Completed new store procedures including:
- Setting and fabrication fixtures
- Stocking and plan-o-gramming merchandise
- Hiring, training and retaining elite staff
- Exceeded company goals since store opening
- #1 in donation collections for the Spirit of Children Foundation
- #1 Store selling volume %.
STORE MANAGER
BETSEY JOHNSON LLC
02.2011 - 08.2012
- I have built clientele through fashion and product knowledge, as well as excellent hands on customer service to:
- Excel in total sales as well as achieve highest ADT in store averaging $340
- Contribute approximately 40% of the store’s total sales
- Consistently ranked in the top three in dress sales district wide
- Win numerous incentive programs the company offered - Contributed $63,000 in sales for the month of June
- Mastered operational aspects of store, as well as, hire and train staff to be proficient in all aspects of store operations.
SENIOR GRAPHIC DESIGNER
GREG JENSEN
03.2010 - 02.2011
- Convert sketches to three dimensional models utilizing Rhinoceros and RhinoGold 3D programming
- Transfer models to Roland CNC 3D milling machines
- Process of designing website utilizing DreamWorks and basic html in association with Adobe CS5 (Photoshop, Illustrator and Bridge)
- Responsible for the design and production of all marketing and stationary system.
- Casting assistant
- Polish and refinish
- Mold reproduction
ASSISTANT MANAGER
HOT TOPIC INC
04.2006 - 03.2010
- Utilized an eye for detail and visual merchandising to excel in and become in charge of floor sets and visuals
- A love and vast knowledge of fashion was recognized by DSM
- Consequently, placed in charge of product selection for the store and was contacted by corporate office on a regular basis for consultation
- Attentiveness and solid operational performance was acknowledged by DSM, whom placed me in charge of LP training for the store.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Associates - Digital Communication / Graphic Design Jewelry Making
Houston Community College
Houston, TX05.2009
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Bellaire High School
2005
Skills
- Excellent computer skills and use of technology: SAPGui, Microsoft Office, Adobe, POS systems, etc
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
- Excellent analytical and organizational skills
- Ability to work in a fast-paced, evolving environment
- High Operational Standards
- Motivational Leadership
- Weekly Payroll
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
OPERATIONS COORDINATOR
CARTIER
08.2023 - Current
DEPARTMENT MANAGER
ACCESORIES SAINT BERNARD SPORT INC
04.2016 - 08.2018
STORE MANAGER
EVERYTHING BUT WATER LLC
05.2013 - 04.2016
SENIOR STORE MANAGER
CHARMING CHARLIE LLC
11.2012 - 05.2013
STORE MANAGER
SPIRIT HALLOWEEN SPENCER'S GIFTS
08.2012 - 11.2012
STORE MANAGER
BETSEY JOHNSON LLC
02.2011 - 08.2012
SENIOR GRAPHIC DESIGNER
GREG JENSEN
03.2010 - 02.2011
ASSISTANT MANAGER
HOT TOPIC INC
04.2006 - 03.2010
Associates - Digital Communication / Graphic Design Jewelry Making
Houston Community College
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Bellaire High School
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