Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethzaida Valentin

West Allis,WI

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

11
11
years of professional experience

Work History

Admin Assistant for Compliance and Monitoring

United Community Center (UCC)
09.2020 - Current
  • Inspect Nursery, and to make the facility work to the CACFP, Head Start and CCPP standard.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Trainer for Abusive Head Trauma.
  • Supervised welfare of children and promote good environment based in compliance with Head Start program guidelines.

Home Caregiver

SHO homecare
11.2019 - 11.2021
  • Personal assist with patient health needs like provide all necessary medications Clean living area, assist with feeding meals, bath and toilet needs.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Caregiver

Home Care Agency
10.2020 - 10.2021
  • Personal assist with patient health needs like provide all necessary medications Clean living area, assist with feeding meals.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Placement Specialist

Cutting Edge Staffing
05.2021 - 09.2021
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Maintained filing system of current, prospective and future positions.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Facilitated all new employee orientations to foster positive team attitude.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.

Inside Sale, Support Agent

Mark Travel International
05.2013 - 08.2019
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed expectation attendance record with special attention to punctuality and preparation to work upon arrival.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfactions Trained new Clients with company's system, via video chat and PowerPoint Provide sales report when client requested.
  • Assist co-worked in problem solving when requested.
  • Multitask on daily basis.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Assisted customers with setting appointments, special order requests.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

No Degree - Home Inspetor

Milwaukee Area Technical College
Milwaukee, WI
05.2021

Skills

  • Administrative skills and Administrative Support
  • Microsoft , Excel and Outlook
  • Recruitment strategies
  • Assessments and qualifications
  • Pre-screening candidates
  • Time management
  • Monitoring and Compliance Inspection
  • Money handling abilities
  • Medical terminology knowledge
  • Record keeping strengths
  • Bilingual, Fluent in both English and Spanish

Timeline

Placement Specialist

Cutting Edge Staffing
05.2021 - 09.2021

Caregiver

Home Care Agency
10.2020 - 10.2021

Admin Assistant for Compliance and Monitoring

United Community Center (UCC)
09.2020 - Current

Home Caregiver

SHO homecare
11.2019 - 11.2021

Inside Sale, Support Agent

Mark Travel International
05.2013 - 08.2019

No Degree - Home Inspetor

Milwaukee Area Technical College

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Bethzaida Valentin