Bethzy Ortega
Bensenville,IL
Summary
Dynamic and compassionate Mobile Phlebotomist with expertise in blood collection techniques and patient support at Legendary Legacy Care Service. Proven ability to enhance patient satisfaction through effective communication and meticulous adherence to HIPAA standards. Skilled in multitasking and time management, ensuring optimal care for diverse patient populations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist
Legendary Legacy Care Service
10.2024 - Current
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Supported quality assurance initiatives through consistent adherence to established protocols during all aspects of the phlebotomy process.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
- Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Contributed to team success by collaborating with healthcare professionals on special projects or assignments as needed.
- Centrifuged blood samples as outlined in clinical protocols.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Customer Service Cashier
Mariano's
02.2024 - 03.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Waitress Supervisor
EL PARAISO RESTURANT
09.2023 - 01.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
Education
No Degree - PHLEBOTOMY CERTIFICATE
PHLEBOTOMY TRAINING SPECIALIST
Schaumburg, IL09-2025
High School Diploma -
FENTON HIGH SCHOOL
Bensenville, IL06-2024
Skills
- Multitasking efficiency
- Time management
- Blood collection techniques
- Pediatric phlebotomy
- Geriatric phlebotomy
- Order of draw proficiency
- Patient support
- Communication
- Teamwork and collaboration
- Maintaining confidentiality
- Organization and planning
- HIPAA
- Data entry
- Medical terminology
Certification
- PT - Phlebotomy Technician
- CPR BLS
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Mobile Phlebotomist
Legendary Legacy Care Service
10.2024 - Current
Customer Service Cashier
Mariano's
02.2024 - 03.2025
Waitress Supervisor
EL PARAISO RESTURANT
09.2023 - 01.2024
No Degree - PHLEBOTOMY CERTIFICATE
PHLEBOTOMY TRAINING SPECIALIST
High School Diploma -
FENTON HIGH SCHOOL
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