Bethzy Salvador

Lead Guest Service Agent

Comfort Suites Hotel

Woodbridge, VA

08.2021 - Current

Provided excellent customer service to guests and ensured their satisfaction with accommodations.
Coordinated with housekeeping staff to ensure that all rooms were clean upon arrival.
Assisted in resolving guest complaints in a timely manner.
Trained new employees on proper customer service techniques and front office procedures.
Updated reservation system with accurate information about room availability.
Processed payments from customers using cash registers or point of sale systems.
Addressed customer inquiries regarding hotel services, amenities, and local attractions via phone or email communication.
Organized reservations by assigning specific rooms based on customer needs and preferences.
Supervised staff members to ensure they were providing efficient, friendly service to guests.
Ensured compliance with all safety regulations and hotel policies.
Maintained records of all transactions occurring at the front desk.
Greeted walk-in and phone guests, determining interests and needs.
Invited guests to join loyalty programs and special promotions to stay connected.
Handled payment processing and provided customers with receipts and proper bills and change.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Gave clear directions to local museums, restaurants and places of interest to patrons.
Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.