Betileidy Morales
Tampa,FL
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Willing to learn and advance my knowledge. Team player, always punctual. Experience with word and microsoft and other computer programs. I learn very quickly. Im also bilingual (Spanish and English)
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Improving Skills Behavior Therapy
08.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Registered Behavior Technician
Little Blue Bees Behavior Therapy
01.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Pharmacy Technician
Publix Pharmacy
04.2021 - Current
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Requested scripts from doctors and verified insurance and coding.
Customer Service Associate
Publix
11.2019 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Handled money according to company policy.
- Calculated and counted change quickly.
- Trained new employees in policies and procedures.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Retail Sales Associate
Marshalls
01.2019 - 10.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Worked with off-site locations to find desired items for customers.
Education
Bachelor In Psychology -
University of South Florida
Tampa, FLAssociate of Arts - Psychology Major
Hillsborough Community College
Tampa, FL12.2022
High School Diploma -
Jefferson High School
06.2020
Skills
- Resolving customer issues
- Insurance billing
- Problem-solving skills
- Insurance Verification
- Customer service
- Customer Support
- Inbound and Outbound Calling
- Bilingual Spanish and English
- Verbal Communication
- High-energy attitude
- Applied Behavior Analysis
- Social Skills Development
- Token Economy Systems
- Discrete Trial Training
- Reinforcement Procedures
- Natural Environment Training
- Prompting Strategies
- Collaboration with Professionals
- Incidental Teaching
- Activity Schedules
Certification
CPR
RBT
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Improving Skills Behavior Therapy
08.2023 - Current
Registered Behavior Technician
Little Blue Bees Behavior Therapy
01.2023 - Current
Pharmacy Technician
Publix Pharmacy
04.2021 - Current
Customer Service Associate
Publix
11.2019 - Current
Retail Sales Associate
Marshalls
01.2019 - 10.2019
Bachelor In Psychology -
University of South Florida
Associate of Arts - Psychology Major
Hillsborough Community College
High School Diploma -
Jefferson High School
CPR
RBT
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