Betina Alarcon
Laredo
Summary
Dynamic professional with strong leadership and scheduling expertise, previously at Laredo Open MRI. Proven track record in optimizing office efficiency and enhancing team productivity through effective task delegation and project management. Skilled in financial reporting and relationship building, fostering loyalty and satisfaction among clients and staff alike.
Overview
8
8
years of professional experience
Work History
Receptionist Supervisor
Laredo Open MRI
11.2019 - 02.2023
- Monitored front areas so that questions could be promptly addressed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Front Desk Coordinator
The Face and Body Place
05.2016 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Trained all staff on front desk procedures and policies.
- Verified patient demographic information, copied documentation and directed to provided information.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Scheduled appointments in computer system.
- Kept accounts in balance and ran daily reports to verify totals.
- Transcribed phone messages for entire office and relayed messages.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Assitant Director
Mission Park
10.2014 - 05.2016
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Science - Funeral Directing
San Antonio College
San Antonio, TX05-2010
Skills
- Scheduling expertise
- Strong leadership
- Meeting coordination
- Task delegation
- Document management
- Team building expertise
- Policy enforcement
- Scheduling
- Relationship building
- Financial reporting
- Office equipment operation
- Schedule coordination
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Supervisor
Laredo Open MRI
11.2019 - 02.2023
Front Desk Coordinator
The Face and Body Place
05.2016 - 03.2019
Assitant Director
Mission Park
10.2014 - 05.2016
Associate of Science - Funeral Directing
San Antonio College
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