ALBERTO PADILLA
El Paso,TX
Summary
Dynamic and results-driven Store Manager with extensive experience at Firestone Auto Care, excelling in employee supervision and operational budgeting. Proven track record of enhancing customer satisfaction and driving sales growth through effective team leadership and process improvements. Skilled in training and developing staff to achieve ambitious business goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Firestone Auto Care
El Paso, TX
10.2019 - 04.2025
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
District Manager/Store Manager
O'Reilly Auto Parts
El Paso, TX
01.2011 - 08.2019
- Oversaw inventory management with cycle counts, audits and shrinkage control, to include minimize waste
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Assessed, optimized and elevated operations to target current and expected demands
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties
- Coached and empowered employees by creating and sharing motivational vision plans
DMIT/Store Manager
AutoZone Auto Parts
El Paso, TX
05.2004 - 01.2011
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Delivered excellent customer service by greeting and assisting each customer
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action
District Store Manager
OfficeMax
Las Cruces, NM
01.2000 - 12.2000
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Gained market share in new sales performance through aggressive team training.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Scheduled shifts for store personnel according to operational needs.
- Maintained a clean, safe, and orderly store environment.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Identified opportunities for process improvements in the store's operations.
- Performed regular audits of the store's operations and finances.
- Recruited, trained, and managed store staff members.
Education
Associate Degree in Automotive - Automotive Technology
Western Technical College
El Paso, TX01.1992
Skills
- Store operations oversight
- Employee supervision and motivation
- Process improvements
- Staff training and development
- Store opening and closing procedures
- Customer service
- Outstanding communication skills
- Team leadership
- Program implementation
- Operational budgeting
- Employee training
- Multi-Unit Experience
- Market Management
- Area Management
Languages
English
Full Professional
Spanish
Full Professional
Certification
- State Inspection License
Accomplishments
- Most Improved Store in the Division
- Highest Sales Growth in the Division
- Highest Profit Growth in the Division
References
References available upon request.
Timeline
Store Manager
Firestone Auto Care
10.2019 - 04.2025
District Manager/Store Manager
O'Reilly Auto Parts
01.2011 - 08.2019
DMIT/Store Manager
AutoZone Auto Parts
05.2004 - 01.2011
District Store Manager
OfficeMax
01.2000 - 12.2000
Associate Degree in Automotive - Automotive Technology
Western Technical College
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