Beto D Thomas
AZ
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Account Review Specialist
Bank of America
05.2024 - Current
- Proactively reach out to up-to-date clients exhibiting behaviors indicating potential delinquency, engaging in productive conversations about their financial wellness.
- Establish strong client relationships by demonstrating empathy and understanding of their financial situations, providing tailored repayment solutions to meet their needs if needed.
- Provide daily assistance to peers as the subject matter expert, helping resolve complex cases and addressing challenging client situations to ensure a high level of service and effective problem resolution.
- Participate in T3 meetings with leadership to help facilitate and enhance the effectiveness of weekly IKnow meetings.
- Lead weekly IKnow and Connect Huddle meetings, providing updates relevant to my role and addressing any questions to ensure alignment and clarity.
- Serve as the primary point of contact for associates seeking side-by-side sessions to gain insights into my role and explore future career opportunities.
- Frequently selected for executive call listening sessions, with calls used as exemplary models, receiving recognition from executives for professionalism and performance.
Senior Credit Assistance Specialist
Bank Of America
01.2023 - 05.2024
- Provided assistance to team members on-site and virtual associates, while effectively managing and completing all assigned responsibilities.
- Conducted multiple live listening sessions with associates facing performance challenges, providing targeted feedback and support to help them achieve success.
- Served as one of the primary mentors for associates, conducting side-by-side sessions in which they reviewed my calls to refine their skills and improve overall performance.
- Gained comprehensive understanding of the full credit card life cycle by working all stages of delinquency pre charge-off.
- Resolved inbound client inquiries by thoroughly analyzing their financial situations and providing personalized solutions, resulting in improved client satisfaction and issue resolution.
- Maintained high quality and performance scores across line of business.
Mortgage Loan Officer
Rocket Mortgage
07.2021 - 05.2022
- Analyzed and reviewed loan options for both potential borrowers and current clientele.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Proactively identified solutions for customers experiencing credit issues.
- Adhered to all federal and state compliance mortgage lending laws.
Owner/Operator
Auto Elite Towing LLC
09.2019 - 12.2022
- Managed and handled company documents so that information could be created, shared, organized, and stored appropriately for employees and customers.
- Processed payments, filed records of transactions, and responded to escalated inquiries from internal and external contacts.
- Overlooked scheduling of vehicle shipments and follow-up with involved parties to maintain current shipment status and ensure successful completion of delivery.
Major Sales Associate
Costco Wholesale
05.2015 - 05.2017
- Supported company mission by exhibiting honesty, integrity, and high-quality relationships with customers and colleagues.
- Addressed customers' diverse needs and inquiries and maintained knowledge of current products, prices, and availability to ensure quality customer service.
- Increased credit and loyalty program enrollment.
Credit Assistance Specialist
Bank of America
01.2023 - 03.2024
- Outreaching to delinquent or high- risk clients to secure payment and determine reason for delinquency on credit card accounts.
- Working with clients in a positive and professional manner to establish full balance repayment plans or settlements.
- Negotiating complex payment programs or arrangements while staying within collections compliance guidelines.
- Discovering the right solution for the clients that benefits both the clients and company in a positive and professional matter.
- Resolving client disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
High School Diploma -
Niles North High School
Skokie, IL05.2013
Skills
- Communications
- Sales
- Problem Solving
- Negotiation
- Debt management
- Reliable Multitasking Capabilities
Certification
SAFE Mortgage Loan Originator Test
Nationwide Mortgage Licensing System and Registry
(NMLS) ID 2182139
Languages
French
Aramaic
Timeline
Senior Account Review Specialist
Bank of America
05.2024 - Current
Senior Credit Assistance Specialist
Bank Of America
01.2023 - 05.2024
Credit Assistance Specialist
Bank of America
01.2023 - 03.2024
Mortgage Loan Officer
Rocket Mortgage
07.2021 - 05.2022
Owner/Operator
Auto Elite Towing LLC
09.2019 - 12.2022
Major Sales Associate
Costco Wholesale
05.2015 - 05.2017
High School Diploma -
Niles North High School
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