Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Betsabe Morales-Reyes

Clifton,NJ

Summary

Dynamic Intake Supervisor at Redefine Healthcare with a proven track record in enhancing operational efficiency through innovative case management systems. Skilled in creative problem solving and customer retention strategies, I successfully led initiatives that improved team performance and streamlined processes, fostering a positive environment for both staff and patients.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Intake Supervisor

Redefine Healthcare
02.2025 - Current
  • Conducted regular meetings with the intake team to discuss performance metrics, identify areas for improvement, and develop action plans accordingly.
  • Spearheaded the development of new client intake forms, ensuring all necessary information was gathered effectively and efficiently during the initial contact.
  • Implemented new software solutions to streamline workflow processes, resulting in increased efficiency within the department.
  • Streamlined intake processes by implementing efficient case management systems and tools.

Patient Representative

Ivy Rehab
10.2022 - 03.2024
  • Verified any changes or data updates to patient records and checked insurance information at each appointment.
  • Monitored patient flow throughout day to maintain appointment times and schedules.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Informed patients of excessive wait times and offered to reschedule appointments.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Increased population of Hispanic patients due to work ethic and personality.

Bilingual Customer Service Representative

Verizon
01.2006 - 04.2018
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved sales targets regularly with solid promotional and cross-selling skills.
  • Updated and maintained information in customer accounts.
  • Entered orders into our internal computer sale system.
  • Answered up to 50 calls per day in busy, fast-paced office for both English and Spanish -speaking customers

Education

Bachelor of Arts - Communications

Marymount Manhattan College
New York, NY
05-2005

Skills

  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Calm and Professional Under Pressure

Certification

  • Medical billing and coding

Timeline

Intake Supervisor

Redefine Healthcare
02.2025 - Current

Patient Representative

Ivy Rehab
10.2022 - 03.2024

Bilingual Customer Service Representative

Verizon
01.2006 - 04.2018

Bachelor of Arts - Communications

Marymount Manhattan College

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