Betsaida Cartagena
Pittsfield,NH
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service and Engagement/Starbucks Team Leader
Target
Hooksett, USA
08.2018 - 04.2024
- Established clear expectations for employees, providing guidance when needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Lead and demonstrate a culture of executing all best practices, as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Completed daily quality assurance duties to provide feedback for improvements.
- Motivated team members through recognition programs and performance-based incentives.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Identified needs of customers promptly and efficiently.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Oversaw training and development programs to enhance team skills and knowledge.
- Analyzed key performance indicators to identify effective strategies.
Senior Human Resources Manager
United States Army
, USA
02.1992 - 01.2018
- Looking to bring an extensive background in Human Resources from the United States Army, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development, and legal compliance.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Identified training needs and oversaw specialty workshops.
- Advised senior leadership on trends in the industry related to employee engagement initiatives and best practices.
- Provided HR consultation services to leadership and department heads.
- Prepared reports summarizing employee data relevant to turnover rates, absenteeism levels.
- Worked with department managers to establish performance evaluation and improvement processes.
- Scheduled meetings with employees to address concerns and grievances.
- Served as a consultant on various projects related to organizational design and restructuring efforts.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Directed HR programs, policies and processes to improve operational efficiency.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Monitored payroll processing functions in order to ensure accurate payment of wages.
- Coordinated training sessions for staff members in areas such as diversity awareness, customer service skills, harassment prevention.
- Collaborated with other departments such as Finance and Legal on special projects involving human resources matters.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Handled employee discipline and termination to address policy infractions.
- Developed and implemented Human Resources policies, procedures, and programs.
- Suggested promotions and wage increases according to employee performance.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Managed employee relations issues such as grievances, performance management, disciplinary actions and terminations.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Performed routine audits of personnel files to ensure compliance with labor regulations.
- Identified potential areas of risk or non-compliance with applicable laws and regulations concerning employment practices.
- Investigated complaints of discrimination or harassment brought forward by employees or external sources.
- Scheduled random drug testing for employees to diminish regularity risks.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Analyze and conduct research on legal, regulatory, and policy issuance concerning recruitment and placement for employees.
- Participated in frequent staff meetings to add strategic perspective to day-to-day conversations and programming decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted data analysis and prepared reports on project performance, outcomes, and impact.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Participated in meetings with senior leadership to discuss evaluation results.
- Provided guidance on best practices related to program evaluation design and implementation.
Education
Associate of Arts - AA - Real Estate
American Military University
Charleston, WV01.2020
Bachelor of Arts - BA - Legal Studies
American Military University
Charleston, WV05-2011
Skills
- HR policies compliance
- Company organization
- Training development
- Recordkeeping
- Onboarding coordination
- Employee relations
- Training programs
- Staff compensation
- Staff recruiting and retention
- Benefits and payroll coordination
- Benefits administration
- Staff management
- Human resources audits
- HR policies and procedures expertise
- Fluent in Spanish
- Superb interpersonal skills
- Payroll and benefits administration
- Performance evaluation
- Diversity and inclusion
- Policy development
- Labor relations
- Equal employment laws
- EEO reporting
- Onboarding and orientation
- Building morale
- Labor law compliance
- Policy optimization
Languages
Fluent in English and Spanish
Skills - Hrskills
- HR Department Startup
- Employment Law
- Mediation & Advocacy
- HR Policies & Procedures
- Employee Relations
- Alternative Dispute Resolution
- Benefits Administration
- HR Program/Project Management
- Orientation & On-boarding
- Training & Development
- Performance Management
- Organizational Development
Certification
- Real Estate Management Certification
Languages
Spanish
Professional
Italian
Limited
Affiliations
- Member of The National Society of Collegiate Scholars
Timeline
Service and Engagement/Starbucks Team Leader
Target
08.2018 - 04.2024
Senior Human Resources Manager
United States Army
02.1992 - 01.2018
Associate of Arts - AA - Real Estate
American Military University
Bachelor of Arts - BA - Legal Studies
American Military University
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