BETSALEEL YAMEOGO
Leadership | Operation Manager |,General Manager
Summary
Experienced and dynamic restaurant general manager with over 5 years of success in overseeing all aspects of restaurant operations, from staff management to customer satisfaction. Increased sales by 20% while reducing costs by 15% through effective operation, production, menu development, labor and CoGS control. Seeking to leverage my skills and expertise to grow your business and deliver exceptional results.
Overview
10
10
years of professional experience
2
2
Languages
Work History
RESTAURANT OPERATION/ GENERAL MANAGER
TAIM MEDITERRANEAN KITCHEN
, New York
2019.01 - Current
- Effectively managed the launch and operations of a new store.
- Trained and led kitchen staff, achieving and maintaining a customer satisfaction score of 4.8 (company average - 4.2).
- Developed standardized procedures for consistent team performance and optimized workflow to enhance productivity, resulting in a 30% year-over-year increase in sales.
- Consistently achieved above the targeted profitability of 20%, earning a favorable performance review from superiors.
ASSISTANT MANAGER
BAR VELO
2017.06 - 2018.12
- Developed and implemented a highly efficient weekly schedule resulting in consistent production output and a labor rate of 17%
- Efficiently oversaw purchasing of inventory for optimal 20% food cost.
- Managed team's training activities, resulting in consistent procedural implementation and desired outcomes of 4.6 Customer Satisfaction rating.
- Coordinated and supported supervisor and kitchen staff in daily duties, ultimately leading to excellent retention.
SOUS-CHEF
FADA RESTAURANT, FRENCH CUISINE
2014.08 - 2018.01
- Coordinated catering events from start to finish including menu selection, staffing needs, equipment rentals.
- Identified areas for improvement within the kitchen team such as training requirements or workflow adjustments.
- Ensured compliance with local health department regulations by performing routine inspections.
- Created cost-effective menus that increased customer satisfaction and profitability.
SERVER/FOOD RUNNER
FADA RESTAURANT, FRENCH CUISINE
2016.08 - 2018.01
- Managed multiple tasks simultaneously while providing excellent customer service.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Processed payments from customers using cash registers or POS systems.
- Responded to customer inquiries about menu items or services offered by the restaurant.
Education
Associate of Science - Civil Engineering
NEW YORK CITY COLLEGE OF TECHNOLOGY
Associate of Applied Science - Computer And Information Sciences
NEW YORK CITY COLLEGE OF TECHNOLOGY
Brooklyn, NYSkills
- Communication
- Leadership
- Organization
- Team management
- Time management
- Risk management
- Problem-solving
- Budget management
- Operations Management
- Business Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RESTAURANT OPERATION/ GENERAL MANAGER
TAIM MEDITERRANEAN KITCHEN
2019.01 - Current
ASSISTANT MANAGER
BAR VELO
2017.06 - 2018.12
SERVER/FOOD RUNNER
FADA RESTAURANT, FRENCH CUISINE
2016.08 - 2018.01
SOUS-CHEF
FADA RESTAURANT, FRENCH CUISINE
2014.08 - 2018.01
Associate of Science - Civil Engineering
NEW YORK CITY COLLEGE OF TECHNOLOGY
Associate of Applied Science - Computer And Information Sciences
NEW YORK CITY COLLEGE OF TECHNOLOGY
Activities
- Soccer
- Chess
Activities
- Soccer
- Chess
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