Betssie Borja
Hesperia,MI
Overview
12
12
years of professional experience
Work History
Shipping and Receiving Associate
Wal-Mart Distribution Center
08.2022 - Current
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
- Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated effectively with carriers to schedule pickups and deliveries, optimizing transportation logistics.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Machine Operator
Tropicale Foods
12.2020 - 07.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
Customer Service Team Lead
Kmart, Sears Holding
07.2017 - 12.2018
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Escalated issues to proper supervisors when standard processes were not effective.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Entered data, generated reports, and produced tracking documents.
Order Fulfillment Associate
Fashion Nova
01.2017 - 06.2017
- Verified and kept records of orders to be prepared for the shipment department
- Maintained inventory of shipping materials and supplies
- Supported the shipment department performing all computer functions required to create proper shipping labels and followed packaging guidelines
Machine Operator/ Production
Speware Corporation
01.2016 - 07.2016
- Manufactured advanced laboratory consumables such as narrow bore extraction products, solid phase extraction products, HPLC columns and laboratory supplies
- Assemble and test a variety of electro-mechanical components, assemblies or instruments
- Align parts and sub-assemblies and perform a variety of documented checks
- Troubleshoot, diagnose and repair problems
- If unable to resolve, bring them to the attention of the Manufacturing Engineers and/or Supervisors
- Follow material handling guidelines and inventory procedures, including labeling and inventory controls
Quality Assurance
Grifols USA
07.2015 - 11.2015
- Performed final QA review and release for all product shipments and associated documents to ensure shipment meets customer specifications
- Verified incoming shipments documentation and performed suitability and removal of shipments per customer request
- Assisted with the Quality receipt, review and release of plasma product
- Verified the loading process of plasma shipments and ensured correct product was being loaded prior to shipping
- Performed plasma lot counts in an accurate manner, following respective SOP
- Verified rejected units and removal from plasma lots to assure proper classification of units
Photochemical etching
Kemac (Tecomet)
04.2015 - 07.2015
- Prepared and cleaned metal sheets to remove stains, grease and dirt following the appropriate procedure to enhance adhesion of photo resist to metal sheets
- Kept a clean work area to ensure high quality of the products and wore adequate clean room equipment
- Laminated using proper photo resist requested and followed job instructions
- Exposed laminated sheets to ultraviolet light using the designated photo tool to each job, ensured alignment, light settings and proper handling of metal sheets to avoid creases, bends and removed particles off of the material to avoid unnecessary waste of material due to non-wanted perforations on the final product
- Developed printed sheets to remove uncovered photo resist in accordance to job instructions, ensuring right pressure and speed were set on the developer machine prior to developing
- Measured etched parts and materials for conformance to specifications, using micrometers, scales, and other precision measuring instruments
- Performed a cosmetic inspection to determine number of parts to be rejected due to heavy stains, creases, bends, and parts that failed to pass proper dimension revision and packed and kept record of the total acceptable parts to be sent out to the customer
Cashier
Carl’s Jr.
12.2013 - 01.2015
- Greeted patrons and took food orders professionally and promptly
- Provided information regarding menu and specials
- Ensured correct food handling procedures were followed
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and managers
- Mastered point of service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
Sales Associate
DolEx Dollar Express
07.2013 - 07.2014
- Processes the electronic transfer of funds for customers
- Prepares and processes all documents required for each transaction
- Inputs transactions into applicable systems, maintains records of transfer procedures and reconciles all accounts
- Documents and resolves any customer issues
- Meet and exceed sales goals and standards of performance
- Inform customers about rate currency
- Assist customers with bill payments, international calling cards and money orders
Coordinator
Ready Pac Foods.
06.2012 - 11.2013
- Helped achieve company goals by supporting production workers
- Maintained proper stock levels on a line
- Ensured the most cost-effective production methods were employed
- Monitored and adjusted production processes or equipments for quality and productivity
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance
- Worked with supervisors to implement the company’s policies and goals
- Set up and operated production equipment in accordance with current good manufacturing practices and standard operation procedures
Skills
- Bilingual (English- Spanish)
- Highly responsible
- Reliable
- Initiative
- Understanding of warehouse regulations
- Quality and safety
- Upbeat
- Outgoing
- Positive
- Energetic
- Self-starter
- Interpersonal communication
- Organizational skills
- Problem-solving skills
- Understanding of FDA regulations
- Strong integrity
- Commitment to quality
- Commitment to compliance
- Proficiency with computers
- Ability to work flexible scheduling
- Basic document review
- Employee observations
References
Available upon request.
Timeline
Shipping and Receiving Associate
Wal-Mart Distribution Center
08.2022 - Current
Machine Operator
Tropicale Foods
12.2020 - 07.2022
Customer Service Team Lead
Kmart, Sears Holding
07.2017 - 12.2018
Order Fulfillment Associate
Fashion Nova
01.2017 - 06.2017
Machine Operator/ Production
Speware Corporation
01.2016 - 07.2016
Quality Assurance
Grifols USA
07.2015 - 11.2015
Photochemical etching
Kemac (Tecomet)
04.2015 - 07.2015
Cashier
Carl’s Jr.
12.2013 - 01.2015
Sales Associate
DolEx Dollar Express
07.2013 - 07.2014
Coordinator
Ready Pac Foods.
06.2012 - 11.2013
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