Betsua Montes
American Eagle Outfitters, Inc
Othello,WA
4
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Brand Ambassador
1 Year 2 Months- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
Barista
2 Months- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista
10 Months- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Product Promoter
5 Months- Maintained detailed records of promotional activities, providing valuable insights for future campaigns and initiatives.
- Assisted in the development of training materials to optimize the performance of fellow promoters and enhance team success rates.
- Participated in ongoing training and professional development opportunities to keep current with industry trends and best practices for effective product promotion.
- Generated customer interest through effective communication and persuasive selling techniques.
- Educated customers on product benefits, resulting in increased loyalty and repeat purchases.
- Utilized social media platforms to share promotional content, driving online engagement and increasing overall reach.
Education
- Health Psychology
Associates Degree
Skills
Customer Service
Effective communicator
Customer Engagement
Adaptable Personality
Team Leadership Qualities
Relationship builder
Goal-oriented mindset
Brand Awareness
In-depth product knowledge
Branding
Sales expertise
Multilingual Communication
Friendly and outgoing
Team Player
Cash Handling
Opening and closing duties
Active listener
Adaptive and creative
Safe Food Handling
Excellent memory
Strategic planning capabilities
References
- Kelly Carlson, MBA-HM: Chief Administrative Ocer, 1515 E Columbia St, Othello, WA, 99344, 509.488.5256, 8104, 509.488.9939
- Alexia Rodriguez: Owner of Tropical Express (cafe and fruit bar), 685 S 1st Ave, Othello, WA, 99344, 509.855-0577
Timeline
Brand Ambassador
American Eagle Outfitters, Inc
04.2023 - 06.2024Read More
Barista
Columbia Basin Health Association
07.2022 - 09.2022Read More
Barista
Tropical Express
05.2021 - 03.2022Read More
Product Promoter
Monat, Market Partner
08.2020 - 01.2021Read More
Eastern Washington University
from Health Psychology
Read More
Columbia Basin College
Associates Degree
Read More