Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Betsua Montes

Othello,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Brand Ambassador

American Eagle Outfitters, Inc
04.2023 - 06.2024
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.

Barista

Columbia Basin Health Association
07.2022 - 09.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Barista

Tropical Express
05.2021 - 03.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Product Promoter

Monat, Market Partner
08.2020 - 01.2021
  • Maintained detailed records of promotional activities, providing valuable insights for future campaigns and initiatives.
  • Assisted in the development of training materials to optimize the performance of fellow promoters and enhance team success rates.
  • Participated in ongoing training and professional development opportunities to keep current with industry trends and best practices for effective product promotion.
  • Generated customer interest through effective communication and persuasive selling techniques.
  • Educated customers on product benefits, resulting in increased loyalty and repeat purchases.
  • Utilized social media platforms to share promotional content, driving online engagement and increasing overall reach.

Education

Health Psychology

Eastern Washington University
Cheney, WA
06.2025

Associates Degree -

Columbia Basin College
Pasco, WA
08.2022

Skills

  • Customer Service
  • Effective communicator
  • Customer Engagement
  • Adaptable Personality
  • Team Leadership Qualities
  • Relationship builder
  • Goal-oriented mindset
  • Brand Awareness
  • In-depth product knowledge
  • Branding
  • Sales expertise
  • Multilingual Communication
  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Adaptive and creative
  • Safe Food Handling
  • Excellent memory
  • Strategic planning capabilities

References

  • Kelly Carlson, MBA-HM: Chief Administrative Ocer, 1515 E Columbia St, Othello, WA, 99344, 509.488.5256, 8104, 509.488.9939
  • Alexia Rodriguez: Owner of Tropical Express (cafe and fruit bar), 685 S 1st Ave, Othello, WA, 99344, 509.855-0577

Timeline

Brand Ambassador

American Eagle Outfitters, Inc
04.2023 - 06.2024

Barista

Columbia Basin Health Association
07.2022 - 09.2022

Barista

Tropical Express
05.2021 - 03.2022

Product Promoter

Monat, Market Partner
08.2020 - 01.2021

Health Psychology

Eastern Washington University

Associates Degree -

Columbia Basin College

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