Betsy Baruffi

• Executed on-location and studio shoots to fulfill diverse client needs.
• Established strong relationships with clients through effective communication and collaboration.
• Collaborated closely with clients to align vision and exceed final product expectations.
• Created comfortable environments that enhanced naturalness and photo quality.
• Captured high-quality images using advanced lighting techniques and creative compositions.
• Maintained technical proficiency by staying updated on industry trends and equipment.
• Implemented backup strategies to secure critical moments during photo shoots.
• Developed creative concepts for themed photo projects and marketing materials.
• Assist in planning setup of shoots including location scouting.
• Managed social media platforms, posting engaging content to increase visibility and client engagement.
• Customer service excellence

• Efficiently managed the Designated Complaint Handling Unit (DCU) activities to resolve customer grievances.
• Managed medical device complaints effectively, efficiently, within compliance, and exceeding metric goals.
• Contributed to enhancements in complaint handling, product quality, and customer experience metrics.
• Ensured compliance by maintaining the integrity of Laboratory Diagnostics complaint files and processes.
• Collaborated with diverse, cross-functional teams, including R&D, Product Portfolio Management, Headquarters Support Center, Regulatory, and Medical Affairs, to address product non-conformance.
• Executed responsibilities with precision while adhering to regulatory standards.
• Led the complaint review, assigned investigations to cross-functional team members as necessary, and monitored the completion of tasks.
• Provided expertise to optimize and enhance the complaint handling framework and processes.
• Provided complaint handling, quality engineering, and technical expertise to significant, complex projects.
• Conducted complaint trending to ensure the completion of post-marketing surveillance activities.
• Contributed to product safety, product quality, and customer satisfaction-related decisions (both data-based and risk-assessment-based decisions).
• Ensured that complaint documentation and records were complete and in compliance with regulatory requirements prior to closure.
• Participated in and supported internal, external audits, inspections, and regulatory audits.
• Skilled in implementation of CAPA procedures and field actions.
• Provided expertise input on DCU procedures and process improvements.
• Successfully guided team projects to completion.
• Created and delivered training materials and job aids.
• Exhibited outstanding proficiency in conveying ideas through writing, speaking, and attentive listening.
• Managed the department’s SharePoint site.
• Member of Siemens' 'Digital Together' initiative.
• Provided technical support and training to team on new technologies.

Dean's List, Phi Theta Kappa Honors Society

Managed/Maintained labs, network and computers for the Network Management program.

Dean's List