Betsy Books
Mazeppa,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Support Case Aide
Olmsted County, MN
10.2021 - Current
- Communicates complex information to Family Support and Assistance (FSA) customers and provides resource information as requested while maintaining confidentiality as needed
- Opens and scans incoming mail into an electronic document management system and assigns to appropriate staff for processing
- Monitors and responds to high volume communication pathways which may include the call center, reception desks, email and faxes
- Prepares and submits E-file documents with district court
- Performs detailed data entry and record/electronic case file management
- Receives applications and referrals
- Performs general administrative support duties for Family Support and Assistance
- Performs related work as required.
CNA/TMA
Arbor Terrace
07.2017 - Current
- Provide direct care and administer medications to the residents
- Performed a delegated medical function directed by a physician or licensed nurse
- Meet social, physical and emotional needs as outlined in care plan
- Communicate observations and relevant information to licensed nursing staff.
Health Information Coordinator
Samaritan Bethany
05.2016 - Current
- Maintain the medical record by organizing admission/discharged charts, purging/thinning all active resident charts as scheduled, and maintaining an organized filing system of the resident charts
- Manage and maintain the medical record information including: physician orders, therapy orders, history & physical, insurance information, consents, and other related medical information in accordance with healthcare regulations and LSS policies and procedures
- Manage and maintain census information in the defined software program, which includes entering demographic information for; admissions, re-admissions, discharges, room moves, and any additional changes
- In collaboration with the community MDS Coordinator, perform and maintain accurate ICD-10 coding
- Maintain knowledge and expertise in the functions of the Electronic Medical Record (EMR) system through continued training and education
- Maintain the confidentiality of all resident and employed information and follows LSS and all governing policies and procedures.
Health Unit Coordinator/ CNA
Olmsted Medical Center
10.2019 - 10.2021
- Reports changes in health status and responses to interventions in an ongoing manner to a registered nurse or the appropriate licensed healthcare provider for delegated or assigned tasks
- Participates with other healthcare providers in the development and modification of a plan of care
- Determines and implements appropriate interventions within a nursing plan of care or when delegated or assigned by a registered nurse
- Implements interventions that are delegated, ordered, or prescribed by a licensed healthcare provider
- Advocates for the best interest of the patient
- Provides healthcare information to individual patients
- Provides input into the development of policies and procedures
- Accountable for the quality of care delivered, recognizing the limits of knowledge and experience; addressing situations beyond the nurse's competency; and performing to the level of education, knowledge, and skill ordinarily expected of an individual who has completed an approved practical nursing education program
- Maintains OMC Organization Competencies and Nursing Competencies pertinent to the area of practice
- Manages information in accordance with state and federal regulations
- Communicates effectively.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
Office Specialist
Samaritan Bethany
09.2016 - 10.2017
- Set-up and maintain office files, records, and indices using computer applications that include use of electronic mail, word processing, spreadsheets, and special databases
- Maintain control files of matters in progress to monitor and expedite their completion
- Coordinate time, place and participant arrangements for meetings; or maintains appointment calendars
- Review a variety of forms and records for accuracy, completeness, and compliance with applicable statutes
- Order supplies and maintains office supply inventories
- Provide courteous, high-quality service to members of the public by personally responding to requests for service or appropriate referral.
Health Assistant
Tri-Valley Council
05.2015 - 11.2015
- Successfully completed seasonal position
- Assisted in organizing Health screenings
- Documented screening results on proper forms
- Assisted the Area Nurse in providing comprehensive health services to children
- Assisted the Area Nurse in scheduling medical dental appointments for children
- Transported children to scheduled medical and dental appointments
- Completed non-technical portion of the Migrant Child Health Records
- Updated health information
- Filed records according to established procedures.
Spanish Interpreter
Intercultural Mutual Assistance Association
10.2014 - 03.2015
- Facilitated effective communication between two parties who do not speak a similar language by converting one spoken or written language to another
- Facilitated communication for people with limited English proficiency
- Translated languages at meetings such as attorney-client meetings
- Provided language services to healthcare patients with limited English proficiency
- Translated patient materials and informational brochures issued by hospitals and medical facilities into another language.
Education
Certified Nursing Assistant -
Rochester Community and Technical College
07.2017
Diploma - English, Human Relations, Psychology
Rochester Community and Technical College
12.2014
Skills
- Receptionist
- Microsoft Office
- Data Entry
- Nursing
- Multitasking abilities
- Time management
- Cross-cultural competence
- Client Assistance Referrals
- Customer Service
- Data Entry Software
Certification
- CPR
- Certified Nursing Assistant (CNA)
Languages
Spanish
Native or Bilingual
Timeline
Child Support Case Aide
Olmsted County, MN
10.2021 - Current
Health Unit Coordinator/ CNA
Olmsted Medical Center
10.2019 - 10.2021
CNA/TMA
Arbor Terrace
07.2017 - Current
Office Specialist
Samaritan Bethany
09.2016 - 10.2017
Health Information Coordinator
Samaritan Bethany
05.2016 - Current
Health Assistant
Tri-Valley Council
05.2015 - 11.2015
Spanish Interpreter
Intercultural Mutual Assistance Association
10.2014 - 03.2015
Certified Nursing Assistant -
Rochester Community and Technical College
Diploma - English, Human Relations, Psychology
Rochester Community and Technical College
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