Betsy Braverman Stevens
bartender
Danvers,MA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
24
24
years of professional experience
Work History
Bartender
Boston Peabody Marriott
08.2017 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Crafted innovative cocktails using fresh ingredients and seasonal flavors.
- Enhanced customer experience through personalized drink recommendations and attentive service.
- Implemented efficient workflow systems to improve bar service speed during peak hours.
- Resolved customer complaints promptly, maintaining high standards of service quality.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
- Grew returning clientele base through building relationships with regular customers, remembering personal preferences and favorite drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Performed cash handling duties accurately, ensuring timely deposits and accurate reconciliation reports at the end of each shift.
- Assisted with inventorying beverage stock and bar supplies.
Bartender
Spinelli’s
03.2014 - 01.2015
- Bartend in high volume upscale private functions
- Weddings, Bereavements, Reunions, etc
- Create a great experience for guests, making beverages to company standards
- Strive to anticipate customer needs
- Specialty Drinks and Martinis
- Set up and break down of bar keeping it clean and organized
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender/Function Manager
Kelley Greens at Nahant Golf Course and Clubhouse
03.2006 - 12.2013
- Bartend in high volume restaurant
- Create a great experience for guests, making beverages and placing lunch and dinner orders
- Strive to anticipate customer needs
- Work with clients to plan their functions, menu planning, golf outings, theme parties
- Set-up and break down of all functions
- Liaison between client and kitchen staf
- Management of point of sale, ATM machine, Lottery and safe.
- Crafted and served high-quality cocktails in fast-paced environment.
- Trained new bartenders on drink preparation and customer service standards.
- Managed inventory levels, ensuring timely replenishment of supplies.
Chef - Owner
Cravings Café and Catering
05.2001 - 07.2006
- Built from ground up – 25 seat with take- out and delivery café
- Breakfast, lunch with pick-up catering as well as full service events catering
- Café and catering menu planning, inventory control
- Development of customer base through advertising and research
- Prep and cooking for everyday business
Education
Associate of Applied Science - Business
Burdett
BostonSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team
- Memory retention
- Service-oriented mindset
- Beverage preparation
- Inventory
- Sales expertise
- Creative mixology
- Garnishing drinks
Timeline
Bartender
Boston Peabody Marriott
08.2017 - Current
Bartender
Spinelli’s
03.2014 - 01.2015
Bartender/Function Manager
Kelley Greens at Nahant Golf Course and Clubhouse
03.2006 - 12.2013
Chef - Owner
Cravings Café and Catering
05.2001 - 07.2006
Associate of Applied Science - Business
Burdett
Highlights of Qualifications
- Years of building and management of businesses in the corporate and private sector, restaurants and catering
- Bartended in various fast paced high end restaurants and for corporate and private events
- Have been in customer service throughout my career
- Adapts well in stressful situations
- Builds strong ties with customer base
- TIP certified