Elizabeth (Betsy) Cartwright
Anaheim,CA
Summary
Dedicated Customer Service Professional with a track record of delivering exceptional support and fostering positive client relationships. Proven ability to handle diverse customer inquiries, resolve issues efficiently, ensure customer satisfaction, and exceed performance metrics. Skilled in communication, problem-solving, and teamwork, with a commitment to providing outstanding service .
Overview
8
8
years of professional experience
Work History
Assignor I
PCV Murcor
03.2024 - Current
- Assisted in data entry for order preparation
- Conducted research on subject properties to identify property characteristics and potential complexities,
- Negotiated fee's and turn around time's with appraisers to obtain best outcome for clients
- Demonstrated attention to detail by reviewing legal documents and special instructions/requests
- Prospected vendors nationwide and assigned appraisal orders.
Customer Experience Specialist
U.S Bank
12.2022 - 03.2024
- Handled approximately 80+ incoming calls per day from customers
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Adhered to bank policies, procedures, and security protocols to safeguard customer information and prevent fraudulent activities.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Contributed to team success, consistently achieving call center performance metrics.
Appraisal Coordinator
AAA Appraisal Management
11.2021 - 12.2022
- Responded to 40+ email inquires daily regarding active appraisal orders involving status, quote requests, and revisions
- Acted as liaison between clients, appraisers, and other internal departments to relay information, clarify requirements, and address any issues or concerns related to appraisal process
- Ensured that appraisals are completed within required timeframes and deadlines with regular status follow ups.
- Communicated with appraisers regarding orders, reports and assignment schedules.
Customer Care Manager
PropertyRate LLC
08.2016 - 11.2021
- Led and motivated customer service team while providing positive work environment, guidance, and support to ensure exceptional service
- Resolved escalated client issues professionally, maintaining strong partnerships while safeguarding company interests.
- Developed strong rapport with clients through consistent follow-up and attention to detail, fostering trust and loyalty towards company's services
- Developed and maintained professional relationships with appraisers to ensure pool of qualified and reliable vendors to work with.
- Consistently met or exceeded performance metrics established by upper management, showcasing dedication to excellence in all aspects of the job.
Education
Cosmetology License -
Fullerton College
Fullerton, CASkills
- Critical Thinking
- Attention to Detail
- Coaching and Training
- Team Building
- Problem-Solving
- Friendly, Positive Attitude
- Adaptability
- Customer Service
- Multitasking
- Teamwork and Collaboration
- Flexible and Adaptable
- Dependable and Responsible
- Active Listening
- Empathy
- Organization and Time Management
- Microsoft office
- Teams, Zoom, CRM software
Timeline
Assignor I
PCV Murcor
03.2024 - Current
Customer Experience Specialist
U.S Bank
12.2022 - 03.2024
Appraisal Coordinator
AAA Appraisal Management
11.2021 - 12.2022
Customer Care Manager
PropertyRate LLC
08.2016 - 11.2021
Cosmetology License -
Fullerton College
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