Betsy Chacon
Los Angeles,USA
Summary
Bilingual and detail-oriented administrative professional with over 10 years of experience spanning healthcare, customer service, hospitality, and child care. Adept at managing front and back office operations, coordinating patient care, supervising staff, and optimizing clinic systems. Skilled in lead management and CRM platforms, with a strong reputation for creating smooth workflows and enhancing patient experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager / Patient Care Coordinator
Golden Afternoon Clinic
Los Angeles, CA
08.2023 - Current
- Played a key role in launching clinic operations for Start Up , building systems for front and back office workflows
- Handle all front desk duties including patient check-in, appointment scheduling, and communication
- Coordinate patient care: prepare intake forms, set up payment plans, and monitor treatment timelines
- Manage Keap CRM system: track leads, follow up with inquiries, and close treatment package deals
- Supervise nurses and manage provider schedules to ensure efficient patient flow
- Developed standard operating procedures (SOPs) to improve internal efficiency and patient care quality
Administrator II ( Temp) - NeuroSurgery DepartmenT
UCLA Health
Los Angeles, CA
03.2023 - 07.2023
- Floated between teams to assist providers and admin staff with scheduling, referrals, and follow-ups
- Managed incoming calls, appointment coordination, and procedure prep
- Maintained HIPAA-compliant patient charts and provided front-line support to patients
Patient Coordinator
Center for Spine and Sports Rehabilitation
Los Angeles, CA
10.2021 - 03.2023
- Coordinated schedules and check-in/check-out in a fast-paced pain management clinic
- Handled personal injury cases including liens, legal documentation, and attorney communications
- Verified insurance coverage and assisted patients with understanding treatment plans
- Managed digital patient records, pharmacy coordination, and payment processing
Administrative Assistant
Body Sculpting Beauty Academy
Los Angeles, CA
01.2020 - 06.2022
- Scheduled workshops, coordinated travel, and managed staff logistics
- Oversaw office organization, filing systems, and client communications
- Prepared event spaces and assisted with front desk duties
Child Care Provider
Self-employed
Los Angeles, CA
06.2014 - 01.2021
- Provided safe and structured in-home care for young children
- Created daily routines involving learning, recreation, and basic care
- Maintained strong relationships with parents and delivered dependable support
Waitress / Assistant to Manager
Avotre Santé
Brentwood, CA
07.2010 - 06.2020
- Delivered high-quality hospitality service in an upscale restaurant setting
- Trained new staff and handled conflict resolution with customers
- Supported management with operations, events, and guest satisfaction
Front Desk Receptionist
Boxing Burn
Brentwood, CA
05.2017 - 12.2019
- Managed memberships, client accounts, and daily class check-ins
- Delivered welcoming customer service and promoted facility offerings
Education
Bachelor of Arts - Psychology
California State University, Northridge
Associate of Arts Degree -
Santa Monica College
Skills
- Fluent in English & Spanish
- Patient Care Coordination & Intake
- Front Desk & Office Administration
- Keap CRM
- Lead Management & Sales
- Personal Injury Case Support
- HIPAA Compliance
- Insurance Verification
- Team Supervision
- Schedule Management
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Excellent Communication
- Customer Service
Certification
Autism Spectrum Disorder, UC Davis
Timeline
Office Manager / Patient Care Coordinator
Golden Afternoon Clinic
08.2023 - Current
Administrator II ( Temp) - NeuroSurgery DepartmenT
UCLA Health
03.2023 - 07.2023
Patient Coordinator
Center for Spine and Sports Rehabilitation
10.2021 - 03.2023
Administrative Assistant
Body Sculpting Beauty Academy
01.2020 - 06.2022
Front Desk Receptionist
Boxing Burn
05.2017 - 12.2019
Child Care Provider
Self-employed
06.2014 - 01.2021
Waitress / Assistant to Manager
Avotre Santé
07.2010 - 06.2020
Bachelor of Arts - Psychology
California State University, Northridge
Associate of Arts Degree -
Santa Monica College
Similar Profiles
Reagan HansonReagan Hanson
Veterinary Assistant Intern at Golden Valley Veterinary ClinicVeterinary Assistant Intern at Golden Valley Veterinary Clinic
Sean O'HaraSean O'Hara
Catering Sous Chef & BBQ Pitmaster in Training at Hog Day Afternoon BBQ & CateringCatering Sous Chef & BBQ Pitmaster in Training at Hog Day Afternoon BBQ & Catering
Sophia OutleySophia Outley
Research Assistant at Golden Bear Sleep and Mood Research ClinicResearch Assistant at Golden Bear Sleep and Mood Research Clinic
NOE TORRESNOE TORRES
Warehouse Associate at AmazonWarehouse Associate at Amazon
Luke HankinsonLuke Hankinson
Mechanical Design Engineer at Southern Architects & EngineersMechanical Design Engineer at Southern Architects & Engineers