Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Betsy Coto

Kissimmee,FL

Summary

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Overview

12
12
years of professional experience

Work History

Night Auditor/Front Desk Clerk

Hotel St Michel
10.2022 - 07.2023
  • Managed hotel reservations efficiently by phone, processing payments, and handling booking cancellations and refunds, ensuring seamless booking experience for guests.
  • Created nightly audits of guest ledgers to close bank and cash registers, swiftly identifying and resolving discrepancies, ensuring accurate financial records.
  • Enhanced guest satisfaction by implementing new hotel reservation system, reducing check-in time by 5X, resulting in quicker and more efficient guest experiences.
  • Facilitated seamless communication between guest services, housekeeping, and maintenance departments, effectively resolving guest complaints and fulfilling requests promptly and to their satisfaction.

Lyft and Uber Driver

LYFT and Uber
10.2020 - 10.2022
  • Utilized advanced driving techniques to optimize time management and enhance safety, consistently delivering goods/services on schedule and reducing risk of accidents.
  • Assured vehicle excellence by meticulously maintaining and regularly cleaning it, upholding professional and hygienic image for company.
  • Leveraged analytical skills to provide data-driven insights supporting critical business decisions, such as location strategy, workforce design, and modeling, resulting in improved operational efficiency and profitability.
  • Managed headcount planning reporting dashboards, monitoring structural ratios to support informed workforce management decisions and resource allocation.

Administrative Assistant

PRESCRIBEIT RX PHARMACY
09.2014 - 10.2020
  • Increased high-performance revenue through staff training, efficiently managing 120+ daily inbound calls, and conducting outbound medication adherence calls. Ensured consistent, quality patient communication.
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as assistance to admistration and clinical offices,
  • Modified patient profiles to facilitate medication fulfillment and established essential communication with doctor's offices for referrals and prescription refills, ensuring timely and accurate medication management.
  • Executed record filing system to improve document organization and management
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data

Front Desk Clerk

Virgin Atlantic Airways
12.2011 - 01.2014
  • Skillfully managed high volume of customer requests, averaging 75 or more daily, demonstrating exceptional customer service and problem-solving abilities.
  • Maintained accurate documentation and meticulous bookkeeping for flight departures, missing baggage reports, and travel vouchers, overseeing workload of 600+ baggage-related tasks.
  • Delivered comprehensive flight information, catering to needs of 300+ passengers, along with coordination of 12+ crew members and baggage, ensuring smooth flight operations.
  • Assisted average of 2 or more unaccompanied minors daily, prioritizing their safety and comfort during travel.
  • Ensured passengers and baggage were efficiently and accurately assigned to their respective flights, contributing to seamless boarding process and on-time departures.

Customer Service Specialist

Cazzolis
07.2011 - 12.2011
  • Accomplished increase in revenue by informing customers about new promotional activities and offers, enhancing their shopping experience and promoting sales.
  • Managed cash reserves, consistently ensuring availability of adequate cash to facilitate smooth and efficient transactions.
  • Created records by meticulously documenting all transactions manually in registers and computer systems within store, contributing to precise financial tracking and reporting.

Education

High School Diploma -

Mater Academy East Charter High School
Miami, FL
06.2011

Skills

  • Leadership
  • Project Management
  • Time Management
  • Organization
  • Creativity
  • Negotiation

Additional Information

References:

Evelyn Davis (786)683-2212

Daniel Nelms (305) 479-0090

Xavier Carsten (754) 777-2467

Yaritza Martinez (800)526-1490

Timeline

Night Auditor/Front Desk Clerk

Hotel St Michel
10.2022 - 07.2023

Lyft and Uber Driver

LYFT and Uber
10.2020 - 10.2022

Administrative Assistant

PRESCRIBEIT RX PHARMACY
09.2014 - 10.2020

Front Desk Clerk

Virgin Atlantic Airways
12.2011 - 01.2014

Customer Service Specialist

Cazzolis
07.2011 - 12.2011

High School Diploma -

Mater Academy East Charter High School

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Betsy Coto