BETSY CROWL ALLEN
San Bernardino,CA
Summary
Seeking part-time employment in retail environment. Bringing 37 years of experience managing fast-paced operations, problem-solving and customer service.
Overview
37
37
years of professional experience
Work History
Funeral Home Liaison
OneLegacy
07.2005 - 07.2018
- Developed a new outreach program with funeral homes in 7 county area, involving transportation and accessibility, customer services post-recovery
- Entered invoice data into company database and updated details, including customer contacts and invoice approvals
- Worked closely with accounting department to ensure swift payment to ancillary staff
- Planned and executed conferences, lunches and special events for funeral homes for educational purposes
- Worked closely with donation development and surgical recovery staff for problem resolution with funeral home and transport staff
Operations Director
OneLegacy
07.2003 - 07.2005
- Developed the tissue recovery administrative operations within established organ recovery organization
- Worked with contractors for building renovation and maintenance, equipment, automobile and office supplies
- Worked closely with accounting department by coding and processing billing worksheets, preparing financial and activity statistics and monitoring annual budget
- Worked closely with families to provide grief support and written correspondence post-tissue recovery
- Acted as liaison with coroner's offices, funeral homes and tissue processing agencies, which involved problem resolution, development and negotiation of contracts
- Assisted human resources with hiring, firing and conflict resolution
Executive Director
Inland Eye & Tissue Bank
07.1981 - 07.2003
- Developed eye bank into a full-service multi-tissue tissue recovery bank providing surgical transplantable tissues for transplantation surgery
- Responsible for a staff of 35 people in Redlands and Bakersfield offices, with a recovery service area of San Bernardino, Riverside and Kern Counties
- Developed and negotiated contracts with fifty-eight hospitals, three county Sheriff/Coroner's offices, numerous funeral homes and numerous funeral homes in our service area and tissue processing agencies
- Developed 20/20 Tour For Sight fundraising and awareness events that were successfully staged for five years, with recruitment of sponsors and volunteers, brochure, logos and t-shirt development and logistical coordination with two counties and local fire department
- Worked closely with Board of Directors for budget planning, developing agenda and note taking
- Negotiated contractual take-over of staff and assets to OneLegacy
Skills
- Meticulous and organized
- Excellent customer service
- Business operations understanding
- Flexible
- Multitasking ability
Timeline
Funeral Home Liaison
OneLegacy
07.2005 - 07.2018
Operations Director
OneLegacy
07.2003 - 07.2005
Executive Director
Inland Eye & Tissue Bank
07.1981 - 07.2003
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