Overview
Work History
Education
Skills
Timeline
Generic

Betsy Dillon

McComb,MS

Overview

18
18
years of professional experience

Work History

Office Manager/Account Manager

Rob Ratcliffe
Summit, MS
01.2024 - Current
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed office budget to handle inventory, postage and vendor services.
  • Used judgment and initiative in handling confidential matters and requests.
  • Maintained confidential records relating to personnel matters.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Developed and implemented office policies and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided administrative support to management team including preparing reports and presentations.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Assisted in recruiting, onboarding and training new employees.
  • Organized company events including holiday parties, team building activities .
  • Responded to customer inquiries via phone or email in a professional manner.
  • Coded and entered daily invoices with in-house accounting software.

Office Manager

Robbie Dillon
McComb, MS
05.2016 - 10.2018
  • Recruited and trained new employees to meet job requirements.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coded and entered daily invoices with in-house accounting software.
  • Delegated work to staff, setting priorities and goals.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Assisted in developing budgets for departmental expenses.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided training to new hires on office policies and procedures.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Used judgment and initiative in handling confidential matters and requests.
  • Ensured compliance with applicable laws regarding employment practices.

Compounding Pharmacy Technician

Keith Guy
McComb, MS
05.2007 - 09.2013
  • Monitored expiration dates of all compounds and raw materials used in compounding process.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Compounded non-sterile preparations including ointments, creams, lotions.
  • Maintained accurate records of compounded medications and ingredients used.
  • Dispensed finished compounded medications by filling appropriate containers with prescribed amounts of medication.
  • Calculated, weighed, measured, and mixed pharmaceutical ingredients in accordance with standard formulas or recipes.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Prepared patient-specific prescriptions for compounding according to physician orders.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Answered telephones to respond to questions or requests.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Ensured compliance with state and federal pharmacy laws and regulations.

Education

Phlebotomy

Phlebotomy
Vicksburg, MS
02-2018

High School Diploma -

Thompson High School
Pennsylvania Furnace, PA
05-2006

Skills

  • Compounding medications
  • Aseptic techniques
  • Pharmacy software
  • Inventory management
  • Medication dispensing
  • Prescription processing
  • Office management
  • Policy development
  • Team leadership
  • Conflict resolution
  • Confidentiality management
  • Budget management
  • Invoice processing
  • Customer service
  • Employee training
  • Contract negotiation
  • Credit and collections
  • Bookkeeping
  • Scheduling management
  • Decision-making
  • Business administration
  • Supply management
  • Office administration
  • Scheduling coordination
  • Staff training
  • Inventory control
  • Problem-solving abilities
  • Crisis management
  • Banking operations

Timeline

Office Manager/Account Manager

Rob Ratcliffe
01.2024 - Current

Office Manager

Robbie Dillon
05.2016 - 10.2018

Compounding Pharmacy Technician

Keith Guy
05.2007 - 09.2013

Phlebotomy

Phlebotomy

High School Diploma -

Thompson High School

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Betsy Dillon