Betsy Dillon
McComb,MS
Overview
18
18
years of professional experience
Work History
Office Manager/Account Manager
Rob Ratcliffe
Summit, MS
01.2024 - Current
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office budget to handle inventory, postage and vendor services.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained confidential records relating to personnel matters.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented office policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted in recruiting, onboarding and training new employees.
- Organized company events including holiday parties, team building activities .
- Responded to customer inquiries via phone or email in a professional manner.
- Coded and entered daily invoices with in-house accounting software.
Office Manager
Robbie Dillon
McComb, MS
05.2016 - 10.2018
- Recruited and trained new employees to meet job requirements.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Responded to customer inquiries via phone or email in a professional manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coded and entered daily invoices with in-house accounting software.
- Delegated work to staff, setting priorities and goals.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Assisted in developing budgets for departmental expenses.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Used judgment and initiative in handling confidential matters and requests.
- Ensured compliance with applicable laws regarding employment practices.
Compounding Pharmacy Technician
Keith Guy
McComb, MS
05.2007 - 09.2013
- Monitored expiration dates of all compounds and raw materials used in compounding process.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Interpreted and processed medication orders under supervision of pharmacist.
- Compounded non-sterile preparations including ointments, creams, lotions.
- Maintained accurate records of compounded medications and ingredients used.
- Dispensed finished compounded medications by filling appropriate containers with prescribed amounts of medication.
- Calculated, weighed, measured, and mixed pharmaceutical ingredients in accordance with standard formulas or recipes.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Prepared patient-specific prescriptions for compounding according to physician orders.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Answered telephones to respond to questions or requests.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Ensured compliance with state and federal pharmacy laws and regulations.
Education
Phlebotomy
Phlebotomy
Vicksburg, MS02-2018
High School Diploma -
Thompson High School
Pennsylvania Furnace, PA05-2006
Skills
- Compounding medications
- Aseptic techniques
- Pharmacy software
- Inventory management
- Medication dispensing
- Prescription processing
- Office management
- Policy development
- Team leadership
- Conflict resolution
- Confidentiality management
- Budget management
- Invoice processing
- Customer service
- Employee training
- Contract negotiation
- Credit and collections
- Bookkeeping
- Scheduling management
- Decision-making
- Business administration
- Supply management
- Office administration
- Scheduling coordination
- Staff training
- Inventory control
- Problem-solving abilities
- Crisis management
- Banking operations
Timeline
Office Manager/Account Manager
Rob Ratcliffe
01.2024 - Current
Office Manager
Robbie Dillon
05.2016 - 10.2018
Compounding Pharmacy Technician
Keith Guy
05.2007 - 09.2013
Phlebotomy
Phlebotomy
High School Diploma -
Thompson High School