Betsy Ferreras
Miami,FL
Summary
Proactive Phlebotomist, Customer Service Support Agent, and CT Technologist with extensive experience in patient care and technical support. Known for compassionate communication, precise specimen handling, and effective resolution of customer issues. Bringing strong diagnostic skills, infection control adherence, and a dedication to improving patient and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Centro Medico Dominico Cubano
03.2024 - 07.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Customer Service Support Agent
Alorica
07.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
CT Technologist
CENTRO MEDICO ESPECIALIZADO CEDISA
10.2020 - 06.2021
- Enhanced patient comfort by providing clear explanations of CT scan procedures and addressing concerns.
- Maintained a clean and organized work area, ensuring compliance with infection control protocols.
- Promoted departmental efficiency through excellent time management skills when handling multiple tasks simultaneously.
- Performed high quality radiologic, CT and fluoroscopy exams on incoming patients.
- Optimized scanning parameters based on individualized patient factors such as size, age, pathology, or medical history.
- Collaborated with radiologists to optimize image quality, leading to improved diagnostic accuracy.
- Increased patient satisfaction scores by providing compassionate care and effective communication throughout the imaging process.
- Monitored patient's well-being during exams and recognized discomfort or medical problems and took appropriate action.
- Conducted regular inventory checks on supplies and consumables within the CT lab to ensure availability when needed.
- Utilized advanced software tools for image reconstruction, significantly improving diagnostic clarity for complex cases.
- Reduced wait times for patients by efficiently scheduling appointments and managing equipment maintenance.
- Streamlined workflow by proficiently operating computerized radiology systems and maintaining digital records.
- Implemented safety measures to minimize radiation exposure for both patients and staff members.
- Continuously updated professional knowledge through attendance at conferences, workshops, and training sessions.
- Consistently met tight deadlines while maintaining a high standard of quality assurance in all scans performed.
Education
Certificate of Technical Studies - Phelbothomy Technician
INSTITUTO TECNICO VOCACIONAL
Santo Domingo , Dominican Republic05.2024
Certificate of Technical Studies - Magnetic Resonance Technician
INSTITUTO DE IMAGENES MEDICAS INSIMED
Distrito Nacional , Dominican Republic05.2020
Certificate of Technical Studies - X Ray Technician
INSTITUTO DE IMAGENES MEDICAS INSIMED
Distrito Ncional , Dominican Republic 05.2018
High School Diploma -
Colegio Don Bosco
Distrito Nacional, Dominican Republic10.2013
Skills
- Call center experience
- Complaint Handling
- Upselling abilities
- Empathy Display
- Patience Maintenance
- Software Navigation
- Customer service excellence
- Data Management
- Multitasking Abilities
- Excellent Communication
- Reliability
- Microsoft Windows and Office
- Remote Technical Support
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Friendly and Patient
- Troubleshooting Network Issues
- Customer Communication and Empathy
- Interpersonal Communication
- Time management abilities
- Technical Documentation
- Problem-solving aptitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Phlebotomist
Centro Medico Dominico Cubano
03.2024 - 07.2024
Customer Service Support Agent
Alorica
07.2023 - 08.2024
CT Technologist
CENTRO MEDICO ESPECIALIZADO CEDISA
10.2020 - 06.2021
Certificate of Technical Studies - Phelbothomy Technician
INSTITUTO TECNICO VOCACIONAL
Certificate of Technical Studies - Magnetic Resonance Technician
INSTITUTO DE IMAGENES MEDICAS INSIMED
Certificate of Technical Studies - X Ray Technician
INSTITUTO DE IMAGENES MEDICAS INSIMED
High School Diploma -
Colegio Don Bosco
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