Betsy Garcia
Anderson,SC
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my bilingual proficiency and POS system expertise at companies like Residence Inn Marriott. Recognized for exceptional customer service and efficient payment processing, I consistently improved guest satisfaction and operational efficiency, contributing to a notable increase in customer retention.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Residence Inn Marriott
Wayne, NJ
05.2023 - 10.2024
- Posted incidental charges to ledgers, manually or by using computers.
- Ensured that all safety protocols were followed at the front desk area.
- Assisted with room reservations, changes and cancellations.
- Verified customer credit to establish payment method for accommodations.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Computed bills, collected payments and made change for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Handled all guest luggage as needed during check-in and check-out process.
- Processed payments from customers for room charges and incidentals.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Customer Service Cashier
Nordstrom Rack
Greenville, SC
01.2021 - 08.2022
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and provided friendly customer service.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Scanned items and checked pricing on cash register for accuracy.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Addressed customer questions and concerns regarding products and services.
- Collected credit card and cash payments to complete transactions for customer orders.
Hospitality Team Member
Chick Fil A
Greenville, SC
05.2019 - 01.2020
- Greeted guests in a friendly and professional manner.
- Conducted daily inspections of equipment to ensure proper functioning order.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Provided customer service to ensure guest satisfaction.
- Received payment from customers and processed transactions accurately.
- Organized tables according to customer preferences.
- Restocked supplies as needed throughout shift.
- Assisted with the preparation of food and beverage items for customers.
- Provided training support for new hires within the hospitality team.
Education
High School Diploma -
Jl Mann Highschool
Greenville, SC01-2017
Skills
- Filing and sorting
- Technical support
- Email and telephone decorum
- Scheduling
- Customer service
- Listening skills
- Document management
- Fluent in English and Spanish
- Appointment scheduling
- Payment processing
- Shipping and receiving
- Returns processing
- Daily reporting
- Cash management
- Payment collection
- Ordering and stocking
- Retail merchandising
- Customer assistance
- Cash register operation
- POS systems
- Cash handling
Timeline
Front Desk Receptionist
Residence Inn Marriott
05.2023 - 10.2024
Customer Service Cashier
Nordstrom Rack
01.2021 - 08.2022
Hospitality Team Member
Chick Fil A
05.2019 - 01.2020
High School Diploma -
Jl Mann Highschool
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