Betsy Hardy
Abbeville,LA
Summary
Accomplished Assistant Manager at Lowe's, adept in staff management and strategic planning, significantly reducing shrinkage and boosting sales growth. Excelled in fostering team collaboration and customer relations, leveraging MS Office for data-driven decisions. Proven track record in enhancing employee performance and customer satisfaction, with a keen focus on achieving company goals.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Lowe's
12.2016 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Office Manager
Duane Davidson Construction
05.2014 - 11.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Helped review legal contract for bidding construction projects.
- Collaborated with Subcontractors and General Contractor to schedule all phases of project according to jod deadlines.
Project Coordinator
Oil Center Reasurch
11.2005 - 05.2013
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Assisted with onboarding newly hired staff members and coached on task prioritization. Incharege of overseeing 3 out of state distribution warehouses.
Education
Associate's Degree - Business Information Systems
Remington College
Lafayette, LA02.2003
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff Management
- Retail Operations
- Employee Scheduling
- Retail Operations Management
- Strategic Planning
- Sales Growth
- Sales Reporting
- Employee Performance Evaluations
- Succession Planning
- Product branding
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- MS Office
Timeline
Assistant Manager
Lowe's
12.2016 - 08.2024
Office Manager
Duane Davidson Construction
05.2014 - 11.2016
Project Coordinator
Oil Center Reasurch
11.2005 - 05.2013
Associate's Degree - Business Information Systems
Remington College
Similar Profiles
Tyler RobinsonTyler Robinson
Cashier at Lowe'sCashier at Lowe's
Javier VillarealJavier Villareal
Appliance Installer at Lowe'sAppliance Installer at Lowe's
Abagail WilliamsonAbagail Williamson
Two Positions at Lowe'sTwo Positions at Lowe's
Brandon AriasBrandon Arias
Head Cashier at Lowe'sHead Cashier at Lowe's
Keavana MitchellKeavana Mitchell
Pharmacy Technician Trainee at Walgreens PharmacyPharmacy Technician Trainee at Walgreens Pharmacy