Betsy Hediger
Chaffee
Summary
Detail-oriented and resourceful professional with a Bachelor's Degree in Law and hands-on experience in patient care coordination and administrative support. Adept at handling high-volume tasks in dynamic environments, with expertise in scheduling, data management, document preparation, and customer service. Proven ability to adapt quickly and manage multiple responsibilities while maintaining confidentiality and ensuring compliance with regulatory standards. Looking to leverage strong organizational skills and legal knowledge to excel in an administrative role.
Overview
18
18
years of professional experience
Work History
CERTIFIED NURSE ASSISTANT
Chautauqua Rehabilitation and Nursing
06.2024 - 03.2025
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Provided compassionate patient care while managing medical records and patient schedules.
- Assisted in maintaining patient confidentiality and compliance with healthcare regulations.
- Coordinated and scheduled appointments for patients, improving appointment adherence by 20%.
- Supported administrative tasks, including filing, data entry, and preparing medical reports.
CNA - CERTIFIED NURSING ASSISTANT
Wyoming County Community Hospital SNF
01.2023 - 03.2024
- Communicated details about resident's condition to the nurse in charge
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided compassionate patient care while managing medical records and patient schedules.
- Assisted in maintaining patient confidentiality and compliance with healthcare regulations.
- Coordinated and scheduled appointments for patients, improving appointment adherence by 20%.
- Supported administrative tasks, including filing, data entry, and preparing medical reports.
CNA - CERTIFIED NURSING ASSISTANT
Jennie B. Richmond Nursing Home
01.2021 - 10.2022
- Supporting medical staff in administering care to patient's with various injuries, illnesses or disabilities
- Helping patient's bathe and maintain proper hygiene, feeding patient's or ensuring they take their medication and assessing their patient's vital signs and notify staff of any changes
- Delivered compassionate patient care while maintaining confidentiality and adhering to all healthcare regulations.
- Managed patient schedules and appointments, improving efficiency and reducing wait times by 15%.
- Supported administrative tasks including data entry, filing medical records, and preparing patient reports.
- Demonstrated exceptional customer service skills by addressing patient inquiries and resolving issues promptly.
- Coordinated communication between patients, healthcare professionals, and family members, ensuring the smooth operation of daily activities.
SKILL BUILDER, SECURE CARE TREATMENT AIDE
Hillside Family of Agencies
09.2019 - 07.2021
- Coordinated and managed client schedules, appointments, and services, ensuring that all needs were met efficiently and on time.
- Provided administrative support by maintaining detailed client records, preparing progress reports, and managing confidential information in compliance with regulatory standards.
- Provided individualized attention to patients with diverse backgrounds and unique challenges, adapting treatment approaches as needed for optimal outcomes.
- Developed and implemented individualized service plans, collaborating with multidisciplinary teams to ensure the delivery of high-quality services.
- Promoted a positive atmosphere within the treatment center by effectively addressing any concerns or conflicts among patients and staff members.
- Monitored client progress and provided recommendations for adjustments to service plans, fostering a goal-oriented approach to client success.
- Maintained accurate documentation of client interactions, ensuring all files were up-to-date and compliant with legal and organizational guidelines.
- Liaised between clients, families, and service providers, ensuring seamless communication and fostering positive relationships.
- Tracked and reported on progress toward goals, producing clear, concise reports for internal and external stakeholders.
- Utilized technology systems (e.g., databases, case management software) to input and update client information, ensuring all data was organized and easily accessible.
- Trained and mentored new staff, ensuring they were equipped to deliver high-quality client services while adhering to organizational protocols.
COLLECTIONS SPECIALIST
Pioneer Credit Recovery
02.2007 - 03.2013
- Managed high-volume accounts, ensuring timely follow-ups and successful resolution of overdue payments.
- Communicated with customers via phone, email, and mail to discuss payment options and resolve outstanding balances.
- Negotiated payment arrangements and repayment plans for borrowers, ensuring adherence to company policies.
- Processed payments, updates to accounts, and account adjustments in a timely and accurate manner.
- Analyzed delinquent accounts to identify trends, suggest solutions, and escalate complex cases as needed.
- Documented customer interactions, payment history, and resolutions in company systems for accuracy and compliance.
- Educated borrowers on repayment options, consequences of missed payments, and the impact on credit.
- Collaborated with team members and management to meet department goals and improve collections processes.
- Ensured compliance with federal regulations and company policies during all collections activities.
- Researched and resolved discrepancies in billing or payment information, providing excellent customer service while resolving issues.
- Tracked and monitored account status, generating reports to inform management of collection efforts and outstanding balances.
- Provided support to customers in financial hardship, exploring alternative payment options to help them manage their debts.
Education
BACHELOR'S DEGREE - PRE LAW
University at Buffalo
Amherst, NYMBA - Healthcare Administration
SUNY College At Oswego
Oswego, NY05-2026
HIGH SCHOOL DIPLOMA -
Pioneer High School
Yorkshire, NY06.2003
Skills
- Experience with Children
- Developmental Disabilities Experience
- Medication Administration
- Autism Experience
- Hospice Care
- Alzheimer's Care
- Dementia Care
- Certified Nursing Assistant
- Caregiving
- Direct support
- First aid
- ADLs
- Patient care
- Vital Signs
- Acute care
- Client Scheduling & Coordination
- Case Management
- Client Relations & Communication
- Confidentiality & Documentation Management
- Administrative Support
- Report Writing & Data Entry
- Team Collaboration
- Regulatory Compliance
- Multitasking & Time Management
- Technology & Software Proficiency
Personal Information
Date of Birth: 09/19/85
Timeline
CERTIFIED NURSE ASSISTANT
Chautauqua Rehabilitation and Nursing
06.2024 - 03.2025
CNA - CERTIFIED NURSING ASSISTANT
Wyoming County Community Hospital SNF
01.2023 - 03.2024
CNA - CERTIFIED NURSING ASSISTANT
Jennie B. Richmond Nursing Home
01.2021 - 10.2022
SKILL BUILDER, SECURE CARE TREATMENT AIDE
Hillside Family of Agencies
09.2019 - 07.2021
COLLECTIONS SPECIALIST
Pioneer Credit Recovery
02.2007 - 03.2013
HIGH SCHOOL DIPLOMA -
Pioneer High School
BACHELOR'S DEGREE - PRE LAW
University at Buffalo
MBA - Healthcare Administration
SUNY College At Oswego
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