Summary
Overview
Work History
Education
Skills
Languages
Certificates And Training
Languages
Certification
Timeline
Generic

BETSY J MALDONADO

MCALLEN,TX

Summary

Specializing in emergency protocols and customer service excellence. Proven track record of swiftly resolving in-flight issues, significantly enhancing passenger satisfaction through adept communication. Demonstrates exceptional multitasking abilities while prioritizing safety and detail, contributing to a strong team dynamic. Committed to pursuing opportunities that leverage a positive attitude and commitment to outstanding customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Flight Attendant

Global X Airlines
Harlingen, TX
04.2024 - Current
  • Adhered to company policies regarding security measures and protocol at all times.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Delivered onboard customer service including food and beverage service.

Flight Attendant

World Atlantic Airlines
McAllen, TX
11.2022 - 01.2024
  • Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
  • Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Inventoried aircraft amenities and completed order list for turnaround.

Front End Assistant

Costco Wholesale
Austin, TX
11.2021 - 05.2022
  • Acting as the face of the Costco Company by greeting customers professionally and politely, making them feel welcomed and comfortable, and being friendly with anyone that enters the store
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Ensuring the proper management and maintenance of up-to-date and accurate records of cash and controlling it efficiently
  • Assisting customers to their vehicles with their shopping bags when required
  • Collaborated with other departments within the organization on various tasks.
  • Assisted in training new staff members on basic front end operations.

Provider Relations Representative

All Generations Health Care
Edinburg, USA
08.2019 - 09.2019
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Bathe patients
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert

Cashier

Kohl's
Mission, USA
08.2017 - 11.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Answer customers' questions and provide information on procedures or policies
  • Help customers find the location of products
  • Issue receipts, refunds, credits, or change due to customers
  • Greet customers entering establishments

Server

Pizza Hut
Mcallen, TX
06.2016 - 06.2017
  • Take customers' food and drink orders.
  • Ensure that all orders are accurate, and brought to each table in a timely manner.
  • Suggest appetizers and meals to customers based on the menu and specials.
  • Work closely with restaurant management to immediately address all customer concerns, and create a pleasant dining experience.
  • Confirm orders with the chefs and bartenders whenever a clarification is requested.
  • Assist with setting tables, and rearranging tables to accommodate larger parties.

Education

Associates Degree - Business Administration

South Texas College
McAllen, TX

Skills

  • Emergency procedures
  • Customer service
  • Conflict resolution
  • Communication skills
  • Team collaboration
  • Time management
  • Attention to detail
  • Hospitality service expertise
  • Multitasking and organization
  • Reliability and punctuality

Languages

  • English
  • Spanish

Certificates And Training

CPR Certified

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CPR

Timeline

Flight Attendant

Global X Airlines
04.2024 - Current

Flight Attendant

World Atlantic Airlines
11.2022 - 01.2024

Front End Assistant

Costco Wholesale
11.2021 - 05.2022

Provider Relations Representative

All Generations Health Care
08.2019 - 09.2019

Cashier

Kohl's
08.2017 - 11.2017

Server

Pizza Hut
06.2016 - 06.2017

Associates Degree - Business Administration

South Texas College

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BETSY J MALDONADO