Betsy Johnston
Orlando,FL
Summary
Enthusiastic, responsible, and profit driven restaurant manager with eleven years of hospitality experience. Focused on setting high expectations in the customer service industry, while raising service standards. Seeking to advance professional career and passion for people, hospitality, and sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Bahama Breeze Island Grille
06.2021 - Current
- Achieved 2023 Diamond Club as Service Manager
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Culinary Manager
TGI Fridays
06.2019 - 06.2021
- Oversaw all back of house operations including staffing, preparation, ordering, delivery, and stock control.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Regulated labor costs through proper forecasting and scheduling
- Hired and developed new team members while creating balanced and positive culture in all departments
- Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
Beverage Manager
TGI Fridays
08.2017 - 06.2019
- Regulated and completed liquor inventory and orders weekly
- Increased revenue by capitalizing sales consistently each month from previous year with creative marketing initiatives and promotional events
- Participated in regional competitions showcasing unique cocktails resulting in increased recognition.
- Trained all incoming managers for region in highest volume location
Education
Bachelor of Science - University of Central Florida
Hospitality And Business Management
07-2017
Skills
- Customer Service and Guest Relations
- Operations & Inventory Management
- Event Coordination
- Hiring, Training, and Onboarding
Certification
ServSafe Manager Certification
Timeline
Restaurant Manager
Bahama Breeze Island Grille
06.2021 - Current
Culinary Manager
TGI Fridays
06.2019 - 06.2021
Beverage Manager
TGI Fridays
08.2017 - 06.2019
Bachelor of Science - University of Central Florida
Hospitality And Business Management
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