Betsy- Kay Hall
Fairview,TN
Summary
Dynamic Surgery Scheduler with extensive experience at Vanderbilt Medical Center, adept at optimizing patient flow and enhancing operational efficiency. Proven track record in educating patients and maintaining HIPAA compliance, while effectively coordinating surgical teams and managing complex schedules. Strong teamwork orientation and commitment to exceptional patient relations drive successful outcomes.
Overview
18
18
years of professional experience
Work History
Surgery Scheduler - Lead
Vanderbilt Medical Center
01.2015 - Current
- Streamlined scheduling processes to enhance patient flow and reduce wait times.
- Coordinated with surgical teams to confirm dates, times, and necessary resources for procedures.
- Maintained accurate patient records within electronic health systems to ensure compliance and accessibility.
- Developed training materials for new staff on scheduling protocols and software usage.
- Implemented strategies to optimize appointment slots, increasing overall operational efficiency.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Updated daily operating room calendars with accurate appointment schedules.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Educated patients about surgeries and provided treatment plan documentation.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Worked with the Thoracic Surgery team
Patient Service Representative III
Vanderbilt Medical Center
01.2013 - 01.2015
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Coordinated patient referrals and insurance verification processes to enhance service efficiency.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Streamlined communication between departments to resolve patient inquiries and concerns promptly.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Access Representative II
Vanderbilt Medical Center
06.2012 - 01.2013
- Managed patient registration processes ensuring accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification, improving patient experience and reducing billing discrepancies.
- Coordinated with clinical staff to streamline appointment scheduling, enhancing operational efficiency.
- Assisted patients in navigating healthcare services, fostering positive interactions and satisfaction.
- Trained new staff on patient access protocols, promoting consistency in service delivery across the team.
Patient Service Representative
Vanderbilt Medical Center
08.2010 - 06.2012
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Provided accurate information regarding services, insurance coverage, and financial policies to patients.
- Managed patient inquiries and concerns, ensuring timely resolution and satisfaction.
- Collaborated with healthcare teams to streamline communication and improve patient flow.
Child Care Center Teacher
Vanderbilt Medical Center
05.2008 - 08.2010
- Developed and implemented engaging lesson plans that fostered cognitive and social development in children.
- Monitored and assessed children's progress, adapting activities to meet individual learning needs.
- Created a safe, nurturing environment promoting positive behavior and emotional well-being.
- Collaborated with parents to provide updates on child development and address concerns effectively.
- Implemented health and safety protocols ensuring compliance with regulatory standards for child care facilities.
- Improved overall classroom management, enforcing consistent rules and consequences for behavior.
Education
Bachelor of Science - Education
Western Kentucky University
Bowling Green, Kentucky, KY08-2008
Associate of Arts - Education
Western Kentucky University
Bowling Green, Kentucky, KY08-2008
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Educating patients
- Following up with patients
- Patient relations
- Calendar management
- Insurance verification
- Checking in patients
- Patient coordination
- Facility coordinating
- Maintaining confidentiality
Timeline
Surgery Scheduler - Lead
Vanderbilt Medical Center
01.2015 - Current
Patient Service Representative III
Vanderbilt Medical Center
01.2013 - 01.2015
Patient Access Representative II
Vanderbilt Medical Center
06.2012 - 01.2013
Patient Service Representative
Vanderbilt Medical Center
08.2010 - 06.2012
Child Care Center Teacher
Vanderbilt Medical Center
05.2008 - 08.2010
Bachelor of Science - Education
Western Kentucky University
Associate of Arts - Education
Western Kentucky University