Betsy Lloyd
Inwood,NY
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
17
17
years of professional experience
Work History
Office Manager/Senior Bookkeeper
Harris/Hirsh Plumbing & Heating Corp.
Brooklyn, NY
04.2010 - Current
- Daily accounts receivables, payables and processing payroll via Paychex Payroll Software
- Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
- Implement, manage and maintain record keeping, confidential personnel files
- Maintain an inventory of office supplies and equipment
- Maintain a petty cash system and various budgets
- Assist CPA with quarterly and annual tax reports.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Ensured compliance with applicable laws regarding employment practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Administrative Assistant
US Security Associates, Inc.
New York, NY
05.2007 - 02.2009
- Answered multi phone lines, assisted visitors, resolved and referred a range of administrative problems and inquiries
- Assigned and distributed mail
- Prepared new hire files for security officers’ such as W-4 and I-9
- Maintained over 600+ employee files, also handled clients’ inquiries daily
- Handled all incoming/outgoing correspondences, Fax, copy, data entry, and light filing.
Education
Masters of Science – Education (TESOL) -
12.2018
Bachelors of Science – Human Services -
05.2016
Associates of Arts – Liberal Arts -
06.2014
Skills
- Excellent communicational skills (Written and Oral) well organizational, able to work in a fast paced environment
- Knowledge of Microsoft word, excel and outlook Type 45 wpm, Knowledge of paychex payroll
- Fluent in English and Spanish
- Billing
- Team Supervision
- Operations Management
- Bookkeeping
- Payroll and Budgeting
Timeline
Office Manager/Senior Bookkeeper
Harris/Hirsh Plumbing & Heating Corp.
04.2010 - Current
Administrative Assistant
US Security Associates, Inc.
05.2007 - 02.2009
Masters of Science – Education (TESOL) -
Bachelors of Science – Human Services -
Associates of Arts – Liberal Arts -
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