Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Betsy Longoria

Fort Worth,TEXAS

Summary

Dynamic professional with a proven track record at Vandergriff Honda, excelling in customer support and conflict resolution. Recognized for maintaining professionalism under pressure while driving team productivity and satisfaction.

Experienced CRM professional with strong expertise in customer relationship management and data analysis. Proven ability to drive team collaboration, adapt to changing needs, and deliver impactful results. data interpretation, and strategic planning. Known for reliability and achieving business objectives.

Overview

7
7
years of professional experience

Work History

Associate CRM

Vandergriff Honda
06.2023 - Current
  • Organized webinars/events leveraging CRM tools for better audience engagement and lead generation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed department call volume of 80 calls per day and coordinated department schedules to maximize coverage during peak hours.

Supervisor

First Convenience Bank
06.2021 - 12.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.

Cashier Team Lead

JCPenney
02.2018 - 06.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at the start and end of each shift.
  • Assisted customers in locating products and providing knowledgeable recommendations based on their needs.

Education

High School Diploma -

Benbrook High School
Fort Worth, TX
06.2020

Skills

  • Customer support
  • Sales coordination
  • Schedule & calendar planning
  • Teamwork and collaboration
  • Attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Associate CRM

Vandergriff Honda
06.2023 - Current

Supervisor

First Convenience Bank
06.2021 - 12.2022

Cashier Team Lead

JCPenney
02.2018 - 06.2021

High School Diploma -

Benbrook High School

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