Betsy Lopez
Santa Rosa,CA
Summary
Proven Service Manager at Smart And Final, adept in customer service management and bilingual communication, significantly enhanced customer satisfaction by resolving complaints efficiently, leading to increased patronage. Skilled in employee training, I fostered a team-oriented environment, driving operational excellence. And enforced tasks done efficiently and accurately. Skilled in managing large amounts out money.
Overview
5
5
years of professional experience
Work History
Service Manager
Smart And Final
04.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enrolled 20+ customers in the store app that many people struggled with
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier
Tacos El Angel
02.2019 - 02.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Elsie Allen High School
Santa Rosa, CA06.2021
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Trustworthy and Honest
- Workplace Safety
- Employee Supervision
- Bilingual (Spanish and English)
- money handling
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Smart And Final
04.2022 - Current
Cashier
Tacos El Angel
02.2019 - 02.2022
High School Diploma -
Elsie Allen High School
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