Summary
Overview
Work History
Education
Skills
Timeline
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BETSY LOWMAN

D
Shelbyville,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Associate

Pilot Flying J Travel Center
Shelbyville, IN
01.2008 - 07.2012
  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered basic technical support for clients on wide range of company products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.

Assistant Manager

Johnson Oil Company
Shelbyville, IN
02.1997 - 06.2004
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored security to protect employees, customers and property.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

High School Diploma -

Shelbyville Sr High School
Shelbyville, IN
08.1992 - 06.1996

Associate of Applied Science - Applied Health Science

Harrison College - Indianapolis
Indianapolis, IN
01.2009 - 06.2011

Skills

[Type] support

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Timeline

Associate of Applied Science - Applied Health Science

Harrison College - Indianapolis
01.2009 - 06.2011

Customer Service Associate

Pilot Flying J Travel Center
01.2008 - 07.2012

Assistant Manager

Johnson Oil Company
02.1997 - 06.2004

High School Diploma -

Shelbyville Sr High School
08.1992 - 06.1996

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BETSY LOWMAND