Betsy Marrero
Lawrence,USA
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
22
22
years of professional experience
Work History
Unit Secretary
Holy Family Hospital
Methuen, MA
07.2024 - Current
- Use my managerial experience to maintain an organized unit for staff. Maintain all office and nursing supplies, maintain a clean organize work environment. Greet patients, family and visitors. Schedule ambulance pick up, cancellations and prepare paperwork for EMTs and packets for patient’s destinations. Work closely with manager to implement changes on the unit such as rearranging supplies, schedules, and staff assignments. Work side by side with charge nurse and help with patient flow, discharges/transfers/discharges and admissions.
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Maintained accurate medical records using electronic health record systems.
- Facilitated communication between healthcare providers, patients, and families to ensure seamless care delivery.
- Implemented process improvements that enhanced workflow efficiency in patient admissions.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Scheduled patient appointments to maximize healthcare provider availability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Coordinator
Lawrence General Hospital
Lawrence, MA
03.2023 - Current
- Coordinated patient admissions and discharges to ensure smooth operational flow.
- Managed scheduling for nursing staff to optimize resource allocation.
- Developed and maintained effective communication between departments for improved patient care.
- Implemented electronic health record (EHR) systems to enhance data accuracy and accessibility.
- Facilitated training sessions for new staff on hospital protocols and procedures.
- Streamlined administrative processes, reducing wait times for patients significantly.
- Monitored compliance with healthcare regulations, ensuring adherence to quality standards.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Expedited discharge processes by accurately documenting patient progress notes and communicating with appropriate personnel.
- Coordinated seamless transportation arrangements for patients requiring off-site diagnostic testing or specialty consultations.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Assisted with processing patient admissions, transfers and discharges.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained confidentiality of employee payroll information, ensuring secure handling of sensitive data.
- Administered payroll, set team schedules and maintained records.
- Maintained confidentiality of employee records and payroll information.
Unit Coordinator-Telemetry
Lawrence General Hospital
Lawrence, MA
03.2023 - Current
- Use my managerial experience to maintain an organized unit for staff. Maintain all office and nursing supplies, maintain a clean organize work environment. Organize all forms and files. Assist managers, providers and nursing staff. Greet patients, family and visitors. Schedule ambulance pick up, cancellations and prepare paperwork for EMTs and packets for patient’s destinations. Work closely with manager to implement changes on the unit such as rearranging supplies, schedules, and staff assignments. Work with ADP with payroll, imputing staff schedule, transcribe notes written in kronos logs by staff to enter in ADP. Work side by side with charge nurse and help with patient flow and staffing.
Patient Access Assistant
Lawrence General Hospital
Lawrence, MA
07.2016 - Current
- Assist nursing managers and nursing supervisors with hospital staffing. Prepare staffing sheets daily, verify hospital units are staffed accordingly with nurses, medical assistants and secretaries up to hospital and union standards. Assist in supervising patient safety monitors for behavior health patients. Keep tract of absentees, lateness and no shows. Process payroll for nurses, medical assistant and patient safety monitors.
- Facilitated communication between departments to streamline workflow processes.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Completed daily logs for management review.
Benefit Specialist
Lawrence General Hospital
Lawrence, MA
09.2022 - 03.2023
- Contact insurance companies to obtain patient insurance benefits and requirements as needed for services provided to patients admitted to the hospital. The Financial Clearance Specialist financially secures hospital services by verifying insurance eligibility and benefits coverage, and by securing insurance pre-certification and/or authorization for inpatient admissions, observation, and outpatient services.
Patient Service Representation
Wellstar
05.2022 - 08.2022
- Utilize my office administrative organizational skills daily. Schedule new and established patients daily. Work closely with Pelvic and Lymphedema therapist to maintain great workflow. Manage day to day schedules for both therapists which include cancellations, rescheduling, and new patient’s intakes. Prepare all patient packets, consents and estimates for visits. Maintain several excel spreadsheets, percent prescribe, referral/Authorizations, Medicare tracking log. Assisting providers with obtaining Plan of care and assessments. Verify patient insurance and demographics, collect co-pay.
Clinical Coordinator
Greater Lawrence family Health
01.2021 - 01.2022
- Daily utilize my customer service skills with patient over the telephone. Follow up with treatment plans. Work closely with nursing director to ensure patient treatment plans and follow ups are occurring. Maintain and update database and spreadsheets. Conduct administrative and clerical task to facilitate effective inter/intra departmental business. Maintained an organized filing system. Record and transcribe minutes of assigned meetings Communication liaison between managers, providers, community practices, nursing staff patient and community representatives. Assist with ACO and HC access forms and ensure all consent forms are appropriately uploaded into EMR. Assist with schedule coordination for team members, including but not limited to Nurse Care Managers, Community Health workers, behavioral Health managers and other team members. Perform special projects and produces routine and non-routine reports by appropriate target dates with minimal supervision.
Patient Access Assistant
Lawrence General Hospital
Lawrence, MA
03.2018 - 01.2022
- Assist nursing managers and nursing supervisors with hospital staffing. Prepare staffing sheets daily, verify hospital units are staffed accordingly with nurses, medical assistants and secretaries up to hospital and union standards. Assist in supervising patient safety monitors for behavior health patients. Keep tract of absentees, lateness and no shows. Process payroll for nurses, medical assistant and patient safety monitors.
Medical Assistant/Phlebotomist/Front Desk
Center Manager
02.2020 - 01.2021
- Maintained front desk organized new patient packets, maintained all patient forms organized and up to date, answered multi phone line, set up PT1 and transportation for patients. Utilize my managerial skills daily with staff and patients. Schedule patients for appointment with providers and LDAC. Manage providers schedule daily with scheduling and assist with patient needs. Maintain stock in office with office supplies and medical supplies. Assist provider as Medical Assistant for screenings, vitals and phlebotomy. Process uds and confirmatory daily. Assist staff with initial and rejoin patients. Assuring patient packages are filled out correctly following DPH guidelines. QC dips and all medical supplies accordingly. Bloodwork daily for every initial, rejoin patient and when needed. Hep B, C HIV, CMP and CBC.
Patient Care Coordinator
Assoc.Patient Care Coordinator/Optum Student Health
10.2019 - 01.2021
- Utilize my customer service skills daily. Schedule and unscheduled appointments for Wentworth, Mass Art and MCPHS University Students. Inform students of medical plans and assist them in receiving prior authorizations and referrals if needed. Update and verify all demographic information and verify health insurance. Answer multi line switchboard, maintain office supply inventory and assisted in ordering and organizing medical supplies. Assist clinical office Manager, Medical Assistants, Nurse Practitioners and Medical Director with medical forms, billing and information needed to provide best patient care.
Front Office Associate
MedExpress Urgent Care
06.2019 - 10.2019
- Verify demographic and insurance information. Face to Face communication with patients. Utilize my organizational skills to maintain patient flow. Liaison with doctors, nurse practitioners and nurses to provide the best patient care. Obtained referral prior to patients visit if needed. Submit and request workman compensation information to submit to billing. Followed up with courtesy calls to patients daily.
Scheduler/Receptionist
Pentucket Medical Associate
09.2015 - 03.2018
- Greet patients, answer calls on multi line switchboard, serve as Spanish medical interpreter use my organizational skills to maintain clean organize work environment, updated forms spread sheet as required, ordered supplies and maintain stock/inventory of office supplies Schedule colonoscopy and endoscopy procedures daily. Request referral and authorizations. Utilize my customer service skills daily with patients. Liaison with nurses, nursing manager and doctors. Verify patient demographics and insurance information.
Front Office Associate
Med EXPRESS
05.2015 - 01.2018
- Check in and check out Patient registration, customer service. Verify patient demographic information, insurance verification collect co-pays. Request referrals if needed. Answer telephone calls answer patient inquires. Daily follow up calls to the patients. Scanning, create call back, phone messages to physicians. Serve as Spanish interpreter.
Patient Access Coordinator
Lawrence General hospital
Lawrence, MA
05.2013 - 05.2016
- Develop a strategy the team will use to reach its goal. Provide any training that team members need. Communicate clear instructions to team members. Listen to team members' feedback. Monitor team members' participation to ensure the training provided is being put into use see if any additional training is needed. Manage the flow of day-to-day operations. Create reports to update the company on the team's progress. Distribute reports to the appropriate personnel. I provide direction, instructions, and guidance to a group of individuals, for the purpose of achieving certain goals. I've learned every one’s strength, their weaknesses, and what motivates them. In this role I have demonstrated patience, understanding and great listener.
Patient Access Coordinator
Lawrence General Hospital
Lawrence, MA
05.2014 - 04.2016
- Develop a strategy the team will use to reach its goals. Provide any training that the team members need. Communicate clear instructions to team members. Listen to team members' feedback. Monitor team members' participation to ensure the training they are being provided with is being put into use and also to see if any additional training is needed. Manage flow of day to day operations. Create reports to update the company on the teams’ progress. Distribute reports to the appropriate personnel. Provide direction, instructions and guidance to a group of individuals, for the purpose of achieving a certain goal. To learn everyone strengths, weaknesses and what motivates them.
Census Controller
Lawrence General Hospital
Lawrence, MA
11.2011 - 01.2013
- Utilize my customer service skills daily with patients. Liaison with nurses, nursing managers, case managers, financial counselors and nursing administration. Responsible for placing patients and admitting to appropriate floors. keep tract of census in the facility Emergency center and units. Direct admit patients to the facility if appropriate.
Patient Admission Representative/Census/Surgical Booking
Lawrence General Hospital
Lawrence, MA
01.2011 - 11.2011
- Utilize my customer service skills daily. Verify patient demographics and insurance information. Face to face communications. Use my organizational skills to maintain patient flow. Liaison with Doctors, Nursing Supervisors, Nurses and Case Management. Pre-Admit surgical patients daily, verify and request authorizations from insurances companies and Dr’s office. Prepare pre-testing and inpatient charts daily.
Medical Receptionist/Emergency room
Beverly Hospital
02.2010 - 01.2011
- Utilize my customer service skills daily. Verify patient demographics and insurance information. Face to face communications. Use my organizational skills to maintain patient flow. Liaison with Doctors, Nursing Supervisors, Nurses. Coordinated ambulances for transfers to outside facilities/hospital transfers and home.
Patient Representative
Lawrence General Hospital
Lawrence, MA
01.2010 - 01.2011
- Greet patients in emergency center, check patient in the system for triage, obtain demographic information, verify insurances. Obtain an organized work environment to maintain patient flow. Make sure all consents are signed, collect co-pays. Organized patient packets for clinical staff.
Facilities Administrative Assistant
The Educational Alliance
Manhattan, NY
11.2007 - 01.2010
- Provide administrative support to the Agency Wide Facilities Director and Agency Wide Assistant Director of Facilities. Prepare agendas, daily maintenance reports; work daily with the Facilities maintenance concert on call 24/7. Coordinate, schedule daily repairs for 16 sites. Help with the supervision of 8 superintendents and maintenance porters. Liaison between vendors, clients and program staff. Conduct building inspections on and off site including painting surveys. Meet the DOH and Board of Education Requirements and deadlines.
Property Manager/Account Receivable
Vision Real Estate Group
Manhattan, NY
01.2007 - 11.2007
- Liaison between owners and tenants. Collect rent, late and legal fees. Plan, schedule and coordinate maintenance issues. Liaison between vendors, contractors. File small claims; eviction. Liaison with lawyers and collection agency. Provide landlord with monthly rent and late fees collected. Provide landlord with updates on small claims, collections and judgments collected. Routinely inspect properties to ensure they are safe and determine if repairs or maintenance is needed. Maintain records of funds received and checks paid. Issue and distribute check to vendors. Release and collect security deposits. Security deposit reconciliation daily. Periodic reports on the status of properties lease expirations and related matters.
Office Manager Associate
Sunnyside Community Services, Inc.
Sunnyside, NY
09.2006 - 01.2007
- Coordinate program schedules, room reservations and rentals. Maintained organization in tack with office supplies and clean healthy environment. Set up board meetings and assisted the program directors as well as executive director. Supervised the maintenance team and made sure every event as well as meetings ran smoothly. Assisted in office responsibilities such as filing, typing answering a multi phone line and greeting clients. In this position, I learned about building regulations, insurance policies, liability and the standards that need to be meet in the Board of Education. In order for me to learn and accomplish my goals. I utilized my customer services skills, patience and determination to learn.
Administrative/Development Assistant
Sunnyside Community Service, Inc.
Sunnyside, NY
04.2004 - 09.2005
- Organized fundraising events and handled details. Prepared and organize guest lists; create forms for event. Successfully solicited donations from major corporations. Maintained good communication with vendors daily. Maintained excellent communication with agency donors. Prepared thank you letters, Endowment letters, and letters in Honor of, memos to Board Members, maintained and organized mailing list. Prepared bulk mailing, and marketing packages. Maintain fundraising, and proposals files. Primary reception back-up involving heavy phone usage and customer service. Maintained inventory and order office supplies. Assist in sorting, and distribution of daily mail. Prepare all home care worker, client and miscellaneous mailings. Replenished and update all clerical files and forms. Create a storage file binder and updated the storage data base. Organize and maintain room request reservation log. Set-up various meetings for the agency and ordered refreshments. Assisted with distribution of home attendant payroll. Typed memos, classroom schedules, update telephone directories, maintain a daily log.
Education
High School Diploma -
Skills
- MediTec
- Epic
- Paragon
- All Scripts
- Athena
- Web MD
- HBOC
- IBEX
- Intelliflow Bed Board
- Nehen Net
- ADP
- Microsoft Word
- Word Excel
- Outlook
- Spanish Medical Interpreter
- EMR/ARES
- McKesson
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Problem-solving
- Workload management
- File and record keeping
- Support services
- Administrative duties
- Schedule and calendar management
- Office administration
- Administrative tasks
- Administrative support
- Schedule coordination
- Microsoft Office Suite
- File management
- Document preparation
- Inventory management
- Office equipment operation
- Documentation and filing
- Clerical task proficiency
- Customer service
- Organizational skills
- Strong problem solver
Languages
Spanish
Full Professional
Timeline
Unit Secretary
Holy Family Hospital
07.2024 - Current
Unit Coordinator
Lawrence General Hospital
03.2023 - Current
Unit Coordinator-Telemetry
Lawrence General Hospital
03.2023 - Current
Benefit Specialist
Lawrence General Hospital
09.2022 - 03.2023
Patient Service Representation
Wellstar
05.2022 - 08.2022
Clinical Coordinator
Greater Lawrence family Health
01.2021 - 01.2022
Medical Assistant/Phlebotomist/Front Desk
Center Manager
02.2020 - 01.2021
Patient Care Coordinator
Assoc.Patient Care Coordinator/Optum Student Health
10.2019 - 01.2021
Front Office Associate
MedExpress Urgent Care
06.2019 - 10.2019
Patient Access Assistant
Lawrence General Hospital
03.2018 - 01.2022
Patient Access Assistant
Lawrence General Hospital
07.2016 - Current
Scheduler/Receptionist
Pentucket Medical Associate
09.2015 - 03.2018
Front Office Associate
Med EXPRESS
05.2015 - 01.2018
Patient Access Coordinator
Lawrence General Hospital
05.2014 - 04.2016
Patient Access Coordinator
Lawrence General hospital
05.2013 - 05.2016
Census Controller
Lawrence General Hospital
11.2011 - 01.2013
Patient Admission Representative/Census/Surgical Booking
Lawrence General Hospital
01.2011 - 11.2011
Medical Receptionist/Emergency room
Beverly Hospital
02.2010 - 01.2011
Patient Representative
Lawrence General Hospital
01.2010 - 01.2011
Facilities Administrative Assistant
The Educational Alliance
11.2007 - 01.2010
Property Manager/Account Receivable
Vision Real Estate Group
01.2007 - 11.2007
Office Manager Associate
Sunnyside Community Services, Inc.
09.2006 - 01.2007
Administrative/Development Assistant
Sunnyside Community Service, Inc.
04.2004 - 09.2005