Betsy Martin
Marietta,GA
Summary
Dynamic leader with a proven track record in management, excelling in operations management and client relations. Expert in leading diverse teams to exceed sales goals and enhance profitability, while maintaining high standards of service. Skilled in problem resolution and multitasking, consistently achieving high employee satisfaction and client loyalty.
Overview
9
9
years of professional experience
Work History
General Manager
Marietta Melt Yard
12.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Association Manager
Home Owners Advantage
05.2023 - 11.2023
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Community Manager/Floating Manager
Cushman & Wakefield
06.2018 - 11.2022
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Assistant Property Manager
Bell Partners
02.2015 - 06.2019
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Bachelor of Arts - English
Kennesaw State University
Kennesaw, GASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Client Relations
Timeline
Assistant Association Manager
Home Owners Advantage
05.2023 - 11.2023
General Manager
Marietta Melt Yard
12.2022 - Current
Community Manager/Floating Manager
Cushman & Wakefield
06.2018 - 11.2022
Assistant Property Manager
Bell Partners
02.2015 - 06.2019
Bachelor of Arts - English
Kennesaw State University
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