Betsy McClendon

• Provide clients/employees with single point of contact, provide personal and career counseling, life and work coaching, linkage to and advocacy with community resources
• Conducts personal needs assessments in order to determine the client’s strengths, barriers to self- sufficiency, and goals in all life and work areas
• Assisted employees/clients in creating Personal Development Plans to include attainable goals for their personal and professional development
• Facilitate Workforce Development Training with clients including resume building, digital literacy skills training, customer service training, interview skills training and additional soft skills training as needed

• Manage center staffing coverage; staff schedules, media events, inhouse and outbound training, and
• Families First program delivery, ensuring maximum utilization of resources
• Communicate and build relationships with local agencies to ensure Resource Guide is up to date for all referrals
• Conduct Parenting, Anger Management, Life Skills, Youth Development, Workforce Development and other training and related activities
• Hold weekly staff meetings, one on one meetings and coach and council staff when needed
• Conduct strategic and community partnership meetings and host coalition meetings quarterly
• Responsible for ordering office supplies and notifying building manager of any needs
• Represent MCEC at Health Fairs, Job Fairs, Yellow Ribbon Events, Conventions, Etc

• Onboard, qualify and interview clerical applicants
• Recruit and place candidates on temporary and permanent assignments
• Client follow up to include employee arrival confirmations, performance evaluations and replacement or additional assignment orders
• Monitor and respond to all personnel issues and concerns quickly and effectively
• Negotiate salaries and fees with clients, while focusing on expense, cost-of-service and profitable
pricing to obtain targeted gross margins
• Counsel employees effectively to accomplish productivity to exceed company/client goals

• Onboard, qualify and interview clerical applicants
• Recruit and place candidates on temporary and permanent assignments
• Client follow up to include employee arrival confirmations, performance evaluations and replacement or additional assignment orders
• Monitor and respond to all personnel issues and concerns quickly and effectively
• Negotiate salaries and fees with clients, while focusing on expense, cost-of-service and profitable pricing toattain targeted gross margins
• Counsel employees effectively to accomplish productivity as well as quality goals

• Handled all HR Functions including staffing, employee files, benefits enrollment, payroll processing, payroll tax filing, Workers Compensation filing and reporting, unemployment claims, EEOC and DOL compliance, Etc
• Responsible for daily billing and customer service
• Performed inside sales transactions for walk-in customers