Betsy Merrill
Pittsfield,ME
Summary
Results-driven supervisor with expertise in team building, quality control, and workflow management in a medical supply environment. Committed to enhancing operational efficiency and employee motivation. Detail-oriented professional known for effective problem-solving and team leadership. Experience includes supervising operations, conducting performance evaluations, and fostering a motivated workforce. Prepared to enhance workflow processes and support organizational goals. Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
Work History
Supervisor
Puritan Medical
Pittsfield, Maine
07.2020 - 02.2025
- Supervised daily operations in a fast-paced medical supply environment.
- Trained staff on safety protocols and operational procedures.
- Coordinated workflow to ensure timely product distribution for healthcare clients.
- Implemented quality control measures to maintain product standards.
- Conducted performance evaluations and provided feedback to team members.
- Resolved operational issues to minimize disruptions in service delivery.
- Collaborated with management to improve efficiency and streamline processes.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Implemented quality control measures, significantly reducing error rates.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Scheduling Coordinator
Assistance Plus
Benton ME, ME
02.2015 - 03.2020
- Coordinated schedules for clients and caregivers to ensure timely service delivery.
- Communicated with clients to confirm appointments and address inquiries promptly.
- Collaborated with team members to optimize staffing levels based on client needs.
- Maintained accurate records of appointments and client information for easy access.
- Assisted in training new staff on scheduling procedures and software usage.
- Resolved scheduling conflicts by negotiating solutions with involved parties effectively.
- Implemented process improvements to enhance scheduling efficiency within the organization.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
Education
High School Diploma -
PCHS
Guilford, ME06-2006
Skills
- Complex Problem-solving
- Verbal and written communication
- Attention to detail
- Employee motivation
- Team building
- Self motivation
- Adaptability and flexibility
- Time management
- Reliability
- Workflow management
Timeline
Supervisor
Puritan Medical
07.2020 - 02.2025
Scheduling Coordinator
Assistance Plus
02.2015 - 03.2020
High School Diploma -
PCHS