Betsy Navarro
Fontana,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
15
15
years of professional experience
Work History
Cashier
Michael Kors
Ontario, CA
07.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service Representative
Pacific Premier Bank
Riverside, CA
10.2012 - 12.2016
- Answering phones in a timely manner to ensure customer service
- In charge of proof corrections for the branch
- Scanning signature cards
- Provide special statements at customer request
- Followed bank policies and procedures
- Applied a high degree of accuracy to process transactions in a timely manner
- Exceptional levels of customer service were met and maintained for each customer at my window and on the phone
- Responsible for courier bags in dual everyday with high amounts of cash
- Provided processing loan payments, stop payments, accepted deposits and cashed checks.
Teller Supervisor
Wells Fargo Bank
Covina, CA
01.2011 - 09.2012
- Responsible for managing individual teller station as well as supervising the other teller stations
- Achieve and exceed all sales goals, individually and as a team
- Ensuring that the team and I provided every customer with exceptional customer service
- Managed and coached the staff to minimize loss exposure and ensure the branch met their annual loss plan
- Responded to customer inquiries/complaints and handled more complex service transactions.
General Manager
Precision Time, Inc.
Arcadia, CA
06.2005 - 11.2010
- Managed store budget, sales plan, and loss prevention
- Managed multiple locations in Southern California
- Captured corporate accounts through networking to increase overall sales
- Provided project assistance to the district and regional managers
- Merchandising, Inventory, audit preparation and processing
- Hired, trained, and certified employees and managers.
Education
Associate of Arts - General Studies
Rio Hondo College
Whittier, CA01.2009
Skills
- Efficient
- Hard working and detail oriented
- Supervising and coaching experience in customer service and sales environment
- Experience exceeding sales and customer service goals
- Strong organizational and communication skills
- Experience in multi-tasking in high volume locations
- Work Ethic and Integrity
- Cash Handling
- Customer Assistance
- Patience and Empathy
References
- Steven Banagale, Full time sales, Michael Kors, 626-366-9556
- Jerry Cravens, Vice President, Alta Pacific Bank, 909-684-0523
- Gina Valdez, Operational Risk Consultant, Wells Fargo Bank, 702-444-5016
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Michael Kors
07.2018 - 03.2020
Customer Service Representative
Pacific Premier Bank
10.2012 - 12.2016
Teller Supervisor
Wells Fargo Bank
01.2011 - 09.2012
General Manager
Precision Time, Inc.
06.2005 - 11.2010
Associate of Arts - General Studies
Rio Hondo College