Betsy Ortega-Ramos
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
13
13
years of professional experience
Work History
Inventory Management Supervisor
Aritzia
01.2019 - Current
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 70 packages per day.
- Organized records of vehicles, schedules and completed orders coming in to the store and out of the store arranging package pickups and drop off.
- Oversaw back of house staff and maintained efficiency in fast-paced environment.
- Conducted inventory audits with 90% accuracy following company procedures.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Manager
Bike Shed Moto Co
03.2022 - 10.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
- Analyzed sales and marketing data for improved strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Delivered engaging product knowledge to new clients, explaining technical information in simplified language to promote features and increase client base.
Sales Associate
UNIQLO, Fast Retailing Co.
03.2019 - 07.2020
- Kept merchandise organized and presentable to promote consistent purchases
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage
- Completed skilled visual merchandising of new and restocked products to maximize brand appeal and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Lead
FRANCESCA'S HOLDINGS CORP
01.2017 - 04.2019
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Completed all cleaning, stocking and organizing tasks in the assigned sales area
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Trained 3-4 new sales associates each quarter
- Mentored new sales associates to contribute to the store's positive culture
- Stocked merchandise each week, labeling items in clear fashion and preparing attractive displays
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Actively pursued personal learning and development opportunities
- Strategically scheduled
- Team members to maintain optimal staffing levels at all times
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Used POS system to process sales, returns, online orders and gift card activations.
Sales Associate
ABERCROMBIE & FITCH, HOLLISTER
01.2013 - 12.2016
- Met incoming customers and provided immediate assistance
- Prepared merchandise for distribution and placement across the sales floor
- Prepared merchandise for sales floor by pricing or tagging and steaming before placing it on the sales floor
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores
- Educated new staff on organizational policies and procedures to promote timely and effective integration.
Personal Assistant
PAUL HARDER JR RETIRE PLANS
08.2013 - 03.2014
- Maintained appropriate filing of personal and professional documentation
- Oversaw personal and professional calendars and coordinated appointments for future events
- Filed paperwork and organized computer‐based information
- Transported children to and from school, activities and appointments
- Managed mail and both incoming and outgoing correspondence,mail, email and faxes
- Answered a high volume of phone calls and email inquiries
- Handled incoming mail, bills and invoices and completed appropriate actions
- Wrote reports, executive summaries and newsletters.
Accountant Assistant
LOS ANGELES VALLEY COLLEGE BUSINESS OFFICE
01.2013 - 06.2013
- Assisted with correspondence, reports and special projects
- Used various methods of data collection to research and record data successfully
- Kept reception area clean and neat to give visitors positive impression
- Coordinated the distribution of materials to various locations
- Reduced financial errors by managing commercial property accounting to ensure accuracy
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming
Education
B.A. -
CALIFORNIA STATE UNIVERSITY LONG, STUDIO ARTS
ASSOCIATES - FOREIGN LANGUAGES
LOS ANGELES VALLEY COLLEGE
Skills
- Team player mentality
- Outgoing and enthusiastic
- Inventory and Supply Management
- Merchandising expertise
- Shipment processing
- Goals and Performance
- Flexible schedule
- Cash register operation
- Multi-tasking strength
- Communication skills
- Client service
- Coaching and Mentoring
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager
Bike Shed Moto Co
03.2022 - 10.2022
Sales Associate
UNIQLO, Fast Retailing Co.
03.2019 - 07.2020
Inventory Management Supervisor
Aritzia
01.2019 - Current
Sales Lead
FRANCESCA'S HOLDINGS CORP
01.2017 - 04.2019
Personal Assistant
PAUL HARDER JR RETIRE PLANS
08.2013 - 03.2014
Sales Associate
ABERCROMBIE & FITCH, HOLLISTER
01.2013 - 12.2016
Accountant Assistant
LOS ANGELES VALLEY COLLEGE BUSINESS OFFICE
01.2013 - 06.2013
B.A. -
CALIFORNIA STATE UNIVERSITY LONG, STUDIO ARTS
ASSOCIATES - FOREIGN LANGUAGES
LOS ANGELES VALLEY COLLEGE
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