Betsy Osinski
Franklin,Wi
Summary
Experienced leader prepared for this role. Proven expertise in managing clinical operations, improving patient care, and implementing strategic initiatives to improve sales. Strong focus on team collaboration and achieving results, flexible and reliable in adapting to changing needs. Skilled in leadership, communication, and problem-solving, with reputation for integrity and professionalism.
Overview
13
13
years of professional experience
Work History
Clinic Director
Mantality Health
Wisconsin
12.2018 - Current
- Grew a struggling clinic to a thriving, patient centered practice through strategic leadership, innovative problem solving, and a strong focus on quality care.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Utilized sales techniques to build customer interest and close sales.
- Launched new services to new and existing patients.
- Increased patient satisfaction, improved operational efficiency and fostered a culture of excellence.
- Spearheaded quality improvement initiatives, resulting in better patient experiences and outcomes overall.
- Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
- Collaborated with executive leadership on strategic planning efforts aimed at long-term growth and sustainability of the clinic facility.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Clinic Manager
Ideal Image
Missouri
08.2017 - 12.2018
- Developed and introduced a sales driven/customer service based culture.
- Met or exceeded monthly sales goals and had successful client events.
- Introduced new services for clients while building client retention.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Hired, trained and supervised employees to maintain team of high performers.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Boosted sales performance by training sales teams on effective communication strategies and product knowledge.
- Boosted sales revenue by consistently meeting and exceeding individual and team sales targets.
- Exceeded sales targets consistently by employing effective sales strategies and techniques.
- Achieved sales targets consistently by implementing innovative sales techniques and utilizing comprehensive product knowledge.
Sales Associate Manager
Coach Outlet
Missouri
07.2012 - 08.2017
- Led team in implementing seasonal product launches, enhancing customer engagement and sales performance.
- Supervised and trained store staff to ensure customer service standards were met.
- Supervised all visual changes and placement of new products to ensure the store was aesthetically pleasing to clients.
- Improved client satisfaction by consistently delivering high-quality customer service.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed training programs for staff, improving product knowledge and customer service standards.
- Oversaw visual merchandising strategies, aligning store displays with brand standards and seasonal promotions.
- Engaged with customers to gather feedback, driving improvements in service delivery and product offerings.
- Facilitated regular team meetings to communicate goals, track progress, and celebrate successes within the store team.
Education
Bachelor's of Arts and Science Degree -
Marquette University
Skills
- Patient Care Coordinator
- Program implementation
- Administrative Leadership
- Patient Flow
- Employee Training
- HIPAA Compliance
- Employee Recruitment
- Effective Communication
- Clinical management
- Special event planning
- Scheduling appointments
- Employee training
- Employee recruitment
- Patient flow
- Teamwork and collaboration
- Customer service
- Multitasking
- Reliability
- Effective communication
- Adaptability and flexibility
- Relationship building
- Operational efficiency
- Professionalism
Personal Information
Title: Clinic Director
Timeline
Clinic Director
Mantality Health
12.2018 - Current
Clinic Manager
Ideal Image
08.2017 - 12.2018
Sales Associate Manager
Coach Outlet
07.2012 - 08.2017
Bachelor's of Arts and Science Degree -
Marquette University