Summary
Overview
Work History
Education
Skills
Timeline
Generic
Betsy  Petro

Betsy Petro

Kingwood,TX

Summary

Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

14
14
years of professional experience

Work History

Airport Ramp Agent

Frontier Airlines
06.2021 - 10.2021
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over eight daily flights.
  • Maintained clean, orderly work environment free of hazards.
  • Strapped items down over protective padding to secure throughout transportation.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

Fulfillment Associate

Amazon Fulfillment Center
09.2020 - 06.2021
  • Separated and scanned incoming packages, ensuring accurate sorting and distribution
  • Loaded sorted packages onto 18-wheeler trucks for delivery, coordinating with shipping personnel.
  • Followed procedures at all times for personal and team safety
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards
  • Kept work areas neat, clean and free from debris
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
  • Communicated with other departments to facilitate fulfillment activities and address issues

Cashier & Porter

IAH Airport
04.2017 - 03.2020
  • Provided exceptional customer service in airport terminals, ensuring a positive travel experience
  • Kept shelves and coolers fully stocked and discarded all expired items.

Barista & Cashier

s Best Coffee inside Kroger
11.2011 - 11.2013
  • Prepared a variety of coffee beverages from fresh coffee and espresso beans
  • Ensured a well-stocked and organized service station and provided personalized beverage services.
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Restocked and organized merchandise in front lanes
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Stocked, tagged and displayed merchandise as required
  • Assisted customers with returns, refunds and resolving transaction issues
  • Answered questions about store policies and addressed customer concerns
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Addressed customer needs and made product recommendations to increase sales
  • Tallied cash drawer at beginning and end of each work shift
  • Upsold additional products and services to customers, increasing revenue
  • Performed cash, card and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently
  • Handled cash with high accuracy and took care to check bills for fraud
  • Learned duties for various positions and provided backup at key times
  • Used POS system to enter orders, process payments and issue receipts
  • Worked with floor team and managers to meet wide range of customer needs
  • Responded promptly to requests for assistance, spills and customer inquiries

Assistant Manager

Shell Gas Station
04.2009 - 07.2011
  • Managed staff scheduling and covered shifts as needed
  • Monitored and ordered gasoline supplies, ensuring the station was well-stocked.
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Mentored team members to enhance professional development and accountability in workplace
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Created employee schedules to align coverage with forecasted demands
  • Developed strategy to increase sales and drive profits
  • Reviewed sales and gross profit report to assess company efficiency
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Increased employee performance and job satisfaction to strengthen retention and engagement

Pharmacy Cashier

CVS Pharmacy
02.2008 - 03.2009
  • Assisted customers with prescription retrieval and conducted transactions.
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges
  • Recommended items for sale and trade-up or companion items to customer, assisting with access to and combinations of over-the-counter products and escorting customers to aisle when appropriate
  • Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products
  • Operated cash register to record transactions accurately and efficiently
  • Performed cash, card and check transactions to complete customer purchases
  • Worked with floor team and managers to meet wide range of customer needs
  • Learned duties for various positions and provided backup at key times
  • Used POS system to enter orders, process payments and issue receipts
  • Handled cash with high accuracy and took care to check bills for fraud
  • Set up new sales displays each week with fresh merchandise
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Identified and resolved discrepancies and errors in customer accounts
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Checked personal identifications during alcohol and tobacco sales
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked

Sales Associate

Dillard's Department Store
09.2007 - 01.2008
  • Assisted customers at the jewelry counter, helping select accessories for the holiday season
  • Company Name][Company Address], City, State, Zip Code]
  • Dear [Hiring Manager]
  • I am writing to express my interest in [specific position name or "the opportunity within your company", as advertised (mention where you found the job listing if applicable) (short notes
  • Reminders)
  • With a strong foundation in customer service, coupled with my ongoing studies in Political Science at Lone Star College, I am excited about the opportunity to contribute to [Company Name]
  • During my tenure at Amazon Fulfillment Center, OTG Management at IAH Airport, and as a Barista at Seattle's Best Coffee inside Kroger, I honed my skills in customer relations, inventory management, and team collaboration
  • These roles have equipped me with the ability to handle fast-paced work environments and adapt to the diverse needs of customers, which I believe aligns well with the demands of [specific role you're applying for]
  • I am particularly drawn to [something specific about the company or role that attracts you], and I am eager to bring my background in [specific experience or skill relevant to the job] to your esteemed team
  • I am committed to continuous learning and growth, as evidenced by my current academic pursuit and my past work experiences, and I am keen to apply this mindset to the [specific role]
  • Enclosed is my resume, which provides further details about my professional journey
  • I am looking forward to the possibility of discussing how my background, skills, and enthusiasm can be in sync with the goals of [Company Name]
  • I am available at your earliest convenience for an interview and can be reached at [Your Phone Number] or via email at [Your Email Address]
  • Thank you for considering my application
  • I am looking forward to the opportunity to discuss how I can contribute to the success of [Company Name]
  • Warm regards
  • Betsy P
  • Petro
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Managed returns, exchanges and refunds in accordance with store policy
  • Answered customer questions about sizing, accessories, and merchandise care
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Engaged with customers to build rapport and loyalty
  • Solved customer challenges by offering relevant products and services
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Informed customers of promotions to increase sales productivity and volume
  • Contributed to team objectives in fast-paced environment
  • Built relationships with customers and community to promote long term business growth
  • Trained new employees on customer service, money handling and organizing strategies
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Set and achieved company defined sales goals
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Presented professional image consistent with company's brand values
  • Stayed current on company offerings and industry trends

Education

B.A. - Political Science

Lone Star College
Houston
06.2024

Associate of Science -

National Institute of Technology
Houston
01.2006

High School Diploma -

Cedar Cliff High School
Camp Hill, PA
06.1995

Skills

  • Shipping and receiving
  • Inventory monitoring
  • Loading and unloading
  • Correct labeling
  • Production line operations
  • Product picking

Timeline

Airport Ramp Agent

Frontier Airlines
06.2021 - 10.2021

Fulfillment Associate

Amazon Fulfillment Center
09.2020 - 06.2021

Cashier & Porter

IAH Airport
04.2017 - 03.2020

Barista & Cashier

s Best Coffee inside Kroger
11.2011 - 11.2013

Assistant Manager

Shell Gas Station
04.2009 - 07.2011

Pharmacy Cashier

CVS Pharmacy
02.2008 - 03.2009

Sales Associate

Dillard's Department Store
09.2007 - 01.2008

B.A. - Political Science

Lone Star College

Associate of Science -

National Institute of Technology

High School Diploma -

Cedar Cliff High School
Betsy Petro