Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Betsy Pierre

Roselle,New Jersey

Summary

Dedicated and empathetic social work student with a strong foundation in customer service and community outreach. My experience working at Chick-fil-A has honed my communication skills, enabling me to effectively interact with individuals from diverse backgrounds, including those who may be difficult to work with. I excel under pressure, maintaining a calm and composed demeanor while resolving conflicts and providing support. In addition to my role at Chick-fil-A, I have actively participated in various community organizations, working with the homeless and helping organizations to provide school supplies and essential resources to children in need. These experiences have deepened my understanding of the challenges faced by vulnerable populations and reinforced my commitment to making a positive impact through social work.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Chick-fil-A
04.2023 - Current
  • Developed strong customer service skills by actively listening to and addressing customer needs, fostering a welcoming and supportive environment.
  • Demonstrated effective problem-solving abilities by quickly resolving customer complaints and ensuring satisfaction.
  • Collaborated with team members to maintain efficient operations and high-quality service during peak hours.
  • Managed time effectively to balance multiple tasks and responsibilities in a fast-paced environment.
  • Utilized conflict resolution techniques to handle disputes and maintain a positive atmosphere.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

Roselle Catholic
Roselle, NJ
06.2023

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Assistance
  • Customer Engagement
  • Retail Sales
  • Cash Handling
  • Reliability and punctuality
  • Money Handling
  • Fluent in creole
  • Speech Clarity
  • Honest and Dependable
  • Exceeding Customer Expectations

Accomplishments

  • Successfully de-escalating a tense situation or conflict.
  • Calming down a client who is experiencing high stress or emotional distress.
  • Helping clients feel heard and understood.
  • Connecting a client with a crucial resource or service they need.

Additional Information

- Passionate and Committed: I am deeply passionate about social work and committed to making a positive impact in the community. My experiences have fueled my dedication to helping others and advocating for those in need.

- Eager Learner: I am always eager to learn and grow in this field. I actively seek out opportunities for professional development and am open to feedback to continuously improve my skills.

- Cultural Sensitivity: I have a strong understanding of cultural diversity and am committed to providing inclusive and respectful support to individuals from all backgrounds.

- Proactive Problem Solver: I am proactive in identifying issues and finding creative solutions to help clients overcome challenges. My problem-solving skills enable me to address complex situations effectively.

I am actively seeking internships or entry-level positions to gain hands-on experience and further develop my skills. I am excited about the opportunity to contribute to your organization and make a meaningful difference.

Languages

haitian-creple
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Associate

Chick-fil-A
04.2023 - Current

High School Diploma -

Roselle Catholic
Betsy Pierre