Summary
Overview
Work History
Education
Skills
Languages
GUILD MORTGAGE
Timeline
Generic

Betsy Rangel

San Diego,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

4
4
years of professional experience

Work History

Care Giver

IHSS In Home Support Services
03.2023 - Current
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Receptionist

ADANCED DENTAL ARTS
11.2023 - 03.2024
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

San Diego Hardware Store

Cashier/Sales Consultant
12.2022 - 05.2023
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Retail Sales Associate

Ace Uniforms
06.2022 - 12.2022
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Dispatcher

Same Day Express
06.2021 - 12.2021
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

Customer Service Representative

Intelicare Direct
10.2019 - 08.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Education

High School Diploma -

Lindsay Community School
San Diego, CA
03-2014

Some College (No Degree) - Business Administration And Management

San Diego City College
San Diego, CA

Skills

  • Good listening skills
  • Complaint resolution
  • Route Planning and Adjustment
  • Message and Work Order Transfer
  • Service Requests
  • Aviation Ground Support Software
  • Cash Handling
  • Microsoft applications proficiency
  • Self-Motivated
  • Problem-Solving
  • Good Telephone Etiquette
  • Computer Proficiency and Microsoft Office
  • Administrative Support
  • Scheduling
  • Greeting and Seating Clients
  • Office Administration
  • Conflict Resolution
  • Problem Solving
  • Active Listening
  • Spreadsheet Tracking
  • Organization Skills
  • Staff Management
  • Travel Coordination

Languages

Spanish
Native or Bilingual

GUILD MORTGAGE

  • Monitored and collected delinquent account data on a daily basis.
  • Performed borrower financial evaluations to develop nonpayment strategies and options.
  • Established and followed target goals for all accounts.
  • Provided assistance to other loss mitigation specialists as needed.
  • Ensured appropriate resolutions from problem area identification.
  • Oversaw collection of mortgage payments and outstanding fees.
  • Monitored and performed quality assurance on outbound and inbound collection calls.
  • Evaluated delinquent files in a timely manner to determine borrower options.
  • Obtained and assessed loan records title endorsements and loan modifications.
  • Planned repayment options in consultation with borrowers and realtors.
  • Conducted all borrower communications and provided information as requested.
  • Prepared regular loss mitigation file status reports on a regular basis.


Timeline

Receptionist

ADANCED DENTAL ARTS
11.2023 - 03.2024

Care Giver

IHSS In Home Support Services
03.2023 - Current

San Diego Hardware Store

Cashier/Sales Consultant
12.2022 - 05.2023

Retail Sales Associate

Ace Uniforms
06.2022 - 12.2022

Dispatcher

Same Day Express
06.2021 - 12.2021

Customer Service Representative

Intelicare Direct
10.2019 - 08.2020

High School Diploma -

Lindsay Community School

Some College (No Degree) - Business Administration And Management

San Diego City College

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Betsy Rangel