Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Betsy Rivera

Frisco,NC

Summary

Customer-oriented Salon Owner with outstanding salon management, marketing and advertising skills. Adept at organizing all office files and salon paperwork. Successful at analyzing customers' hair condition and recommending appropriate hair care methods and products. Diligent and organized with exceptional verbal and written and verbal communication characteristics.

Overview

15
15
years of professional experience

Work History

Salon Owner/ Stylist

Self Employed
Wake Forest, NC
06.2007 - 04.2022
  • Developed and implemented a comprehensive salon business plan to guide operations, marketing and financial decisions.
  • Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
  • Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards.
  • Conducted regular performance reviews of employees to ensure quality services are provided consistently.
  • Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
  • Scheduled staff shifts for maximum efficiency while ensuring adequate coverage for peak times.
  • Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
  • Inspected equipment regularly to make sure it is in proper working order.
  • Ensured all stylists have valid state licenses or certifications as required by law.
  • Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
  • Established relationships with local businesses to promote cross-marketing opportunities for mutual benefit.
  • Collaborated with other salons in the area to create referral programs that generate more revenue.
  • Developed a loyalty program that rewards frequent customers with discounts or free services.
  • Worked closely with marketing professionals to design advertisements that effectively promote salon services.
  • Monitored industry trends so that services offered remain up-to-date and relevant.
  • Assisted with training new hires on basic job responsibilities such as greeting customers properly or using specific techniques when performing treatments.
  • Participated in community events or fundraisers that help raise awareness about the salon's offerings.
  • Analyzed financial statements regularly to identify areas where costs can be reduced or profits increased.
  • Ordered beauty products and beauty equipment and maintained inventory.
  • Oversaw daily salon operations and performed general salon tasks.
  • Promoted services and products.
  • Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
  • Strengthened tracking of information by creating systems for organizing appointments, records and reports.
  • Hired and trained beauticians.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Mentored and trained new hires on sales techniques and customer service procedures.

Education

High School Diploma -

EC Goodwin Technical
New Britain, CT
06.1984

Skills

  • Business Growth and Retention
  • Staffing
  • Planning and Execution
  • Business Development
  • Business Management
  • General Salon Housekeeping
  • Customer Service
  • Employee Development
  • Staff Management
  • Work Planning and Prioritization
  • Negotiation
  • Attention to Detail
  • Customer Relations
  • Driven and Determined

Languages

Spanish
Native/ Bilingual

Timeline

Salon Owner/ Stylist

Self Employed
06.2007 - 04.2022

High School Diploma -

EC Goodwin Technical

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Betsy Rivera