Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betsy Robbins

Jasper,AL

Summary

Professional administrative specialist with strong organizational and multitasking skills. Experienced with managing administrative tasks and providing comprehensive support to executives. Proven ability to support teams and streamline processes, ensuring smooth office operations. Utilizes organizational skills to maintain efficient office operations. Reliable and adaptable, excels in communication, problem-solving, and prioritizing tasks to achieve results. Skilled in handling confidential information, managing schedules, and utilizing office software efficiently. Knowledge of coordinating schedules, handling communications, and assisting with project management.

Overview

10
10
years of professional experience

Work History

Administrative Support Assistant II

Alabama Cooperative Extension System
03.2021 - Current
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
  • Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
  • Monitored deadlines closely and submitted required documentation punctually.
  • Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
  • Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
  • Created organized systems for ordering office supplies regularly, reducing downtime due to lack of necessary materials.
  • Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
  • Prepared detailed reports and presentations for management review, facilitating informed decision-making processes.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Classification Specialist

Alabama Department Of Corrections
02.2020 - 01.2021
  • Facilitated safer detention environments by collaborating with security personnel in monitoring high-risk inmates.
  • Evaluated effectiveness of current classification processes, recommending changes when necessary to improve overall efficiency.
  • Assisted in mitigating potential legal issues through timely response to attorney requests for client information or access to records.
  • Streamlined detention center operations by effectively managing inmate housing assignments and transfers.
  • Maintained open lines of communication with law enforcement agencies regarding pertinent information about new arrivals or transferred inmates.
  • Supported the facility''s mission of maintaining public safety by ensuring that all classification decisions were made with security and risk factors as top priorities.
  • Contributed to the development of effective re-entry plans for inmates nearing release dates, partnering with counselors and community resources as necessary.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in inmate classification.
  • Improved staff communication through regular reports on inmate classifications, special needs, and behavior concerns.

Case Manager

South Central Alabama Development Commission
08.2019 - 01.2020
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Sales Associate

Sikes and Kohn's Country Mall
11.2015 - 08.2019
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Stocked and rotated inventory regularly.
  • Operated a cash register to process cash, check and credit card transactions.
  • Computed sales prices, totaled purchases and processed payments.
  • Educated customers on product and service offerings.
  • Drove customer feedback to deliver management information for corrective action.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Assisted customers with product selection, sales, and returns.
  • Created attractive product displays to enhance customer experience and boost sales.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Built and maintained effective relationships with peers and upper management.
  • Assessed customer needs and found products suited to budget and preferences.

Internship

Walker County Child Advocacy Center
08.2017 - 12.2017
  • Handled the processing of client applications and followed all confidentiality procedures to keep data safe.
  • Responded to an average of 10 calls per day, providing assistance through active listening and effective communication skills.
  • Took part in staff trainings, workshops and meetings to build upon a developed skills set and gain a better understanding of tasks and responsibilities.
  • Assisted prepared and submitted an annual report on the finances and administrative activities of the city.
  • Participated with the MDT during the interview processes with victims of child abuse and took notes to gain a disclosure
  • Helped prepare tents/booths and work city events 

Education

Bachelor of Science - Human Services

Troy University
Troy, AL
2018

Skills

  • Document management
  • File/records maintenance
  • Supply replenishment
  • Budget tracking
  • Microsoft Office Proficient
  • Computer proficiency
  • Invoice processing
  • Expense reporting
  • Account reconciliation
  • Verbal communication
  • Documentation and recordkeeping
  • Data entry

Timeline

Administrative Support Assistant II

Alabama Cooperative Extension System
03.2021 - Current

Classification Specialist

Alabama Department Of Corrections
02.2020 - 01.2021

Case Manager

South Central Alabama Development Commission
08.2019 - 01.2020

Internship

Walker County Child Advocacy Center
08.2017 - 12.2017

Sales Associate

Sikes and Kohn's Country Mall
11.2015 - 08.2019

Bachelor of Science - Human Services

Troy University

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