Betsy Rodriguez
Central Islip,NY
Summary
Multitasking with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration. Well-organized Front office Manager possessing strong leadership and planning abilities developed over a career of many years. Motivated to improve operations and control cost to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements
Overview
20
20
years of professional experience
Work History
Patient Service Representative
LENOX HILLS RADIOLOGY
01.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
Office Manager
Sure Medical Care
03.2019 - 01.2021
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls, business letter and records
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Managed office inventory and placed new supply orders.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
In house Sales
Slomin Shield
06.2018 - 04.2019
- Sold various products by explaining unique features and educating customers on proper application
- Answered incoming telephone calls to provide store, products, and services information
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Met merchandise processing standards and maintained an organized and accessible work area.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Office Manager
TLT Carpet Corp
05.2004 - 10.2018
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Education
G.E.D -
Private Organization
Skills
- Bilingual- fluent in Spanish and English
- Customer relations
- Scheduling and calendar management
- File and data retrieval systems
- Data entry
- Appointment Scheduling
- Insurance Verifying
- Eligibility Determination
- Patient Greeting
- Document Filing
Timeline
Patient Service Representative
LENOX HILLS RADIOLOGY
01.2021 - Current
Office Manager
Sure Medical Care
03.2019 - 01.2021
In house Sales
Slomin Shield
06.2018 - 04.2019
Office Manager
TLT Carpet Corp
05.2004 - 10.2018
G.E.D -
Private Organization
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