Summary
Work History
Education
Skills
Timeline
Generic

Betsy Sanchez

Tampa,FL

Summary

Versatile communications professional with experience spanning legal services, digital marketing, public sector program coordination, and emergency healthcare operations. Proven ability to perform in fast-paced, high-pressure environments while maintaining accuracy, confidentiality, and professionalism. Background includes court reporting and stenography, digital marketing and public relations, program development, and EMS dispatching within a major acute care hospital. Bilingual in English and Spanish, highly organized, and skilled in coordinating complex workflows, managing public communications, and supporting mission-driven organizations.

Work History

Court Reporter

Magna Legal Services
  • Transcribe legal proceedings, depositions, and hearings with high accuracy and attention to detail.
  • Utilize stenography equipment and real-time transcription software to capture and document spoken dialogue in real time.
  • Ensure proper legal terminology, grammar, and punctuation in all transcripts.
  • Maintain confidentiality and secure handling of sensitive court records.
  • Review and edit transcripts for clarity, accuracy, and formatting.
  • Collaborate with attorneys, judges, and other legal professionals to clarify testimony and produce official records.
  • Meet strict deadlines for delivering certified transcripts.
  • Stay updated with changes in legal procedures and court reporting technologies.

Digital Marketing Coordinator

Museum of Science and Industry
  • Updated website with new content and work orders, as needed.
  • Created and scheduled daily social media posts.
  • Reached out to influencers for participation and promotion.
  • Added upcoming events on community calendars.
  • Wrote press releases and directly reached out to reporters.
  • Handled marketing for all special events and promoted education programs.
  • Answered reviews on Yelp, Google, and TripAdvisor.
  • Developed and implemented digital marketing campaigns to increase brand awareness and drive website traffic.

Senior Program Coordinator

Hillsborough County Aging Services
  • Developed, implemented, and/or modified program procedures, guidelines, and policies to achieve program goals and objectives.
  • Conducted needs assessment data analysis to facilitate developing grant applications, in order to obtain funding for assigned projects.
  • Evaluated program results and determined changes that needed to be made.
  • Analyzed program data, identified potential problem areas.
  • Prepared comprehensive reports, including solutions and recommendations.
  • Ensured program operated in compliance with departmental goals and objectives.

EMS Dispatcher

AdventHealth
  • Responsible for receiving calls for transport, both critically, emergent, and non-emergent.
  • Maintained composure and professionalism during high-stress incidents, like 911 operators.
  • Analyzed and interpreted difficult and complex patient care and personnel situations.
  • Monitored status of field units using radio communications systems, maintained contact with responding personnel until completion of call.
  • Responded to emergency calls, determined nature and location of incident, and dispatched appropriate personnel and equipment.
  • Maintained detailed records on all dispatched calls including response times, type of incidents handled.

Patient Access Registrar

AdventHealth
  • Reviewed error reports daily to ensure accuracy; trained registrars to reduce common mistakes.
  • Ensured all patient registration forms were completed accurately and efficiently.
  • Utilized Cerner, OneSource, and other sites to verify insurance benefits and locate active coverage.
  • Met individual collection goal of $10,000 on a monthly basis.
  • Explained all forms and information to patients, verified insurance, collected copay, deductible, or outstanding balance at the time of service.
  • Adhered to HIPAA regulations by verifying pertinent information to determine caller or visitor authorization level before releasing account information.
  • De-escalated service issues from patients, family members, and guests.
  • Greeted patients and visitors in a professional manner, providing assistance as needed.

Education

Bachelor of Arts - Communications,Public Relations

University of South Florida
Tampa, FL
12.2020

General Associates Degree - undefined

Eastern Florida State
Palm Bay, FL
12.2016

Skills

  • Bilingual-Fluent in Spanish and English
  • Proficient in Microsoft Programs
  • WordPress Experience
  • Social Media Management
  • Adaptability
  • Adobe Experience
  • Search Engine Optimization (SEO)
  • Campaign Planning
  • Customer Service

Timeline

General Associates Degree - undefined

Eastern Florida State

Court Reporter

Magna Legal Services

Digital Marketing Coordinator

Museum of Science and Industry

Senior Program Coordinator

Hillsborough County Aging Services

EMS Dispatcher

AdventHealth

Patient Access Registrar

AdventHealth

Bachelor of Arts - Communications,Public Relations

University of South Florida

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Betsy Sanchez