Summary
Overview
Work History
Education
Skills
Timeline
Generic
BETSY SHOEMAKE

BETSY SHOEMAKE

Carterville,IL

Summary

Dynamic professional with extensive experience in client communication and operations oversight at Smile Doctors Braces. Proven ability to enhance customer relations and streamline scheduling processes, resulting in improved patient satisfaction. Skilled in data management and team collaboration, consistently delivering results in fast-paced environments.

Overview

16
16
years of professional experience

Work History

New Patient Coordinator

Smile Doctors Braces
Marion, IL
11.2023 - Current
  • Explained appointment policies to patients and answered questions regarding scheduling, insurance, billing and other related issues.
  • Answered incoming calls from patients and scheduled appointments.
  • Informed patients about their appointment times via phone or email.
  • Worked with Jessi from Hurley & Volk with contacting everyone who signed up at events to get them scheduled for a consultation.
  • Resolved scheduling conflicts by working collaboratively with team members to find suitable solutions.

Assistant Decorator

Park Avenue Blooms/Kindeling
Herrin, IL
12.2009 - Current
  • Communicated with contractors to plan and complete projects.
  • Prepared and decorated products for bakery cases and displays.
  • Labeled, stocked, and inventoried department merchandise.
  • Contacted suppliers and vendors to order necessary job materials.
  • Decorated internal and external building and grounds elements using paint and other decorative finishes.
  • Gathered detailed requirements from clients to understand their budget, architectural preferences and desired function.

PSC

Smile Doctors Braces
Marion, IL
01.2023 - 11.2023
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.

Concierge

Smile Doctors Orthodontics
Marion, Illinois
10.2021 - 01.2023
  • Assisted the community team with scheduling, planning, and organizing activities and programs.
  • Working with local businesses, dental offices, and schools to give out information about the office
  • Working with Canva and Hootsuite to make content for social media and flyers.
  • Organized and set up all of the schools for the beginning-of-the-year folders for each student.
  • Setting up events for our clinic to hand out flyers and referral cards.cards.
  • Scheduling Tooth Talks at schools for clinic to go and do presentation on oral hygiene and orthodontic care
  • Received requests for maintenance work, completed work orders, and gave information to the maintenance team.
  • Maintained current listing of local and area attractions, special events, and activities.
  • Created content for various social media platforms
  • including Facebook, Twitter, Instagram and YouTube.
  • Assisted in marketing activities such as distributing promotional materials at health fairs or community events.
  • Organized meetings between orthodontist and other healthcare professionals or vendors.

Office Manager

Black Diamond RV
Marion, Illinois
01.2017 - 10.2020
  • Handled clerical work, fielded customer inquiries, and resolved equipment issues without assistance to keep burden off senior management.
  • Helped senior management develop clear policies and procedures for clerical staff and office operations.
  • Supervised and coordinated work of entire company office team.
  • Administered office budget without overage using proven cost control and prioritization skills.
  • Compiled data from cashiers, balanced drawers and prepared daily deposits.
  • Processed daily invoices and payments to keep accounting records current.
  • Prepared and submitted quarterly and yearly tax forms and returns to meet local, state and federal requirements.
  • Maintained good working relationship with co-workers and management.
  • Volunteered for and tackled new assignments and tasks to ease staff member burden.

Accounts Receivable Specialist

Marion Toyota
Marion, Illinois
01.2015 - 12.2017
  • Kept accounts ready for audits with continuous maintenance and full compliance with industry standards.
  • Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries.
  • Maintained billing files, payments received, and pending payment files.
  • Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems.
  • Played crucial role in protecting company's value by keeping information confidential.
  • Cross-checked and verified accuracy of invoices and requisition forms before sharing with clients.
  • Processed daily invoices and payments to keep accounting records current.

Assistant Manager

Illini Finance
Marion, Illinois
03.2010 - 01.2015
  • Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.
  • Worked within approval limits to move loans forward and conferred with managers to handle the larger and more complex applications.
  • Stayed on top of changes in credit regulations to offer each client accurate and current advice, helping to obtain best possible resources.
  • Carefully reviewed account and credit records to determine the risk level associated with each applicant.
  • Stayed current on the loan market, available products and strategies for bringing in new customers.
  • Worked between applicants and creditors to resolve issues with applicants and related paperwork.

Education

High School Diploma - General

Carterville High School
Carterville, IL
05.1997

Skills

  • Client communication
  • Spreadsheets and journal entries
  • Team collaboration
  • Generally accepted accounting principles
  • Data entry and management
  • Marketing campaigns
  • Social media platforms
  • Social media oversight
  • Operations oversight
  • Organize transportation
  • Update financial records
  • Customer relations
  • Researching
  • Problem resolution
  • Customer consulting
  • Financial software
  • Bulk filing
  • Customer service support
  • Account audits
  • Conference planning
  • Marketing
  • Social media promotion
  • Contract execution
  • Serve client needs
  • Multitasking
  • Planning
  • Business communications
  • Online and traditional marketing
  • Relationship building
  • Event coordination

Timeline

New Patient Coordinator

Smile Doctors Braces
11.2023 - Current

PSC

Smile Doctors Braces
01.2023 - 11.2023

Concierge

Smile Doctors Orthodontics
10.2021 - 01.2023

Office Manager

Black Diamond RV
01.2017 - 10.2020

Accounts Receivable Specialist

Marion Toyota
01.2015 - 12.2017

Assistant Manager

Illini Finance
03.2010 - 01.2015

Assistant Decorator

Park Avenue Blooms/Kindeling
12.2009 - Current

High School Diploma - General

Carterville High School

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