Betsy Shoemake
Carterville,IL
Summary
My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Concierge/Marketing/Social Media Content Creator
Smile Doctors Orthodontics
Marion IL
10.2020 - Current
- Played an instrumental role in creative planning and review sessions, working with the resourceful team to elevate the quality of content and designs.
- Presented clients with unique copy options based on overall marketing objectives.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise at the front desk.
- Answered questions about company policies and addressed patient concerns.
- Greeted over 60 plus patients per day.
- Promoted patient loyalty by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments from responsible parties.
- Worked closely with clinic lead, Dr. & Practice Director to solve problems and handle customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered patient telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of patient calls with minimal wait times.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Set up multiple clinic appointments with patients.
- Developed and implemented scheduling policies.
Office Manager
Black Diamond RV
Marion, IL
12.2018 - 10.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maximized cash flow through optimal billing and collection processes.
- Utilized the company's accounting systems to review reports and prepare assessments.
- Attended meetings, seminars, and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Verified discrepancies and resolve clients' billing issues
- Processed incoming payments by established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled account information and reported figures in the general ledger by comparing them to bank account statements each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits, and updated financial records with remarkable accuracy.
Accounts Receivable Associate
Marion Toyota, Marion Mitsubishi Subaru
Marion, IL
01.2015 - 12.2018
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction dates, prices, and fees to support accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Reported financial data and updated financial records in ledgers and journals.
- Processed bill reminders and consulted with a third-party collection agency to resolve past-due customer accounts.
- Tracked invoices, receipts, and deposit slip to generate monthly fiscal statements.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reviewed time and attendance records to identify billable items.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
Assistant Manager
Illini Finance
Marion, IL
03.2010 - 01.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assembled important paperwork and disclosures for the borrowers.
- Documented borrower's information in the loan processing system and resolved any discrepancies.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
- Liaised with clients to guide them through the loan closing process and skillfully handle any concerns.
- Scheduled meetings and appointments and maintained a well-organized master calendar.
Education
High School Diploma -
Carterville High School
Carterville, IL05.1997
Skills
- Client Presentations
- Administering Social Media Accounts
- Research and Interviews
- Product Naming
- Google Drive
- Advertising Trends Review
- Messaging Strategy
- Work Planning and Prioritizing
- Idea Brainstorming
- Social Media Content Creation
- Product Feature Promotion
- Database Interface and Query Software
- Record Reconciliation
- Petty Cash Management
- Bank Statement Reconciliation
- Customer Relations
- Financial Recordkeeping
- Data Entry
- Sorting and Categorizing
- Time Management
- Community Engagement
- Customer Service
- Issue Resolution
- Inventory Management
- Computer Skills
- Purchasing and Procurement
- Excellent Communication
- Multiple Priorities Management
- Event Planning
- Team Leadership
- Vendor Sourcing
- Client Consultations
- Valid Driver's License
- Transportation and Errands
- Campaign Assistance
- Customer Loyalty
- Guest Services
- OSHA Standards
- Organizing Supplies
- Special Events
Timeline
Concierge/Marketing/Social Media Content Creator
Smile Doctors Orthodontics
10.2020 - Current
Office Manager
Black Diamond RV
12.2018 - 10.2020
Accounts Receivable Associate
Marion Toyota, Marion Mitsubishi Subaru
01.2015 - 12.2018
Assistant Manager
Illini Finance
03.2010 - 01.2015
High School Diploma -
Carterville High School