Betsy Siebers
Grand Rapids,MI
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
13
13
years of professional experience
Work History
Office Manager/Head of HR
Zeeland Vision Services
Zeeland, Michigan
01.2018 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Monitored inventory levels and placed orders when needed.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Recruited and trained new employees to meet job requirements.
- Maintained filing system for records, correspondence and other documents.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained confidential records relating to personnel matters.
- Administered payroll and maintained proper documentation of employee personnel.
- Coordinated meetings, conferences, travel arrangements and department activities.
Optometric Technician
Zeeland Vision Services
Zeeland, Michigan
11.2011 - 01.2018
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Helped fit contact lenses on customers per doctor's instructions.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
Customer Service Temp
Carlton Technologies
Holland, USA
Copy Center Provider
Dordt College
Sioux Center, USA
Advancement Caller
Dordt College
Sioux Center, USA
Education
Bachelor’s Degree - Communications
Dordt College
Sioux Center, IA05-2009
Associate of Arts - Administrative Assistant
Dordt College
Sioux Center, IA05-2007
Careerline Tech Center - Administrative/Business Services
Careerline Tech Center
Holland, MIHolland Christian High School -
Holland Christian High School
Holland, MISkills
- MS Word
- MS Excel
- MS Access
- MS Office Voice and Handwriting Recognition
- Typing up to 85 WPM
- Self motivated
- Outstanding people skills
- Teaming skills
- Exceptional communication skills
- Punctual
- Hard working
- Dependable
- Planning
- Organizing
- Implementing
- Multi-tasking
- Working independently
- Working in groups
- Fast paced environment
- Efficient at accomplishing tasks
Additional Skills Experience
- Exceptional communication skills
- Punctual, hard working, and dependable
- Able to plan, organize, and implement
- Expert in multi-tasking ability
- Comfortable and skilled at working independently and in groups
- Capable of working in a fast paced environment
- Efficient at accomplishing assigned tasks in a timely manner
Honors Awards Activities
- Superior Commitment Award
- AA Degree in Administrative Assistant
- BA Degree in Communication
Timeline
Office Manager/Head of HR
Zeeland Vision Services
01.2018 - Current
Optometric Technician
Zeeland Vision Services
11.2011 - 01.2018
Customer Service Temp
Carlton Technologies
Copy Center Provider
Dordt College
Advancement Caller
Dordt College
Bachelor’s Degree - Communications
Dordt College
Associate of Arts - Administrative Assistant
Dordt College
Careerline Tech Center - Administrative/Business Services
Careerline Tech Center
Holland Christian High School -
Holland Christian High School